Reporting to the Director, IT Infrastructure, the Technical Network Manager is responsible for hands-on leadership, operation, maintenance, and continuous improvement of the organization’s enterprise network infrastructure. The role oversees network operations across corporate offices, distribution centres, datacentres, cloud environments, and retail stores while leading a team of eight network professionals responsible for the availability, performance, security, and scalability of network services. The role is based at the Dollarama head office in Montreal (hybrid work schedule) and oversees both the Canada and Australia network teams.Key AccountabilitiesNetwork Operations & Service AvailabilityLead the Canada and Australia Network Operations team; Occasional evening meetings with Australia and remote Melbourne team reports; Ensure the availability, reliability, performance, and capacity of LAN, WAN, Wi-Fi, SD-WAN, Internet, cloud, and datacentre network services; Oversee network monitoring, alerting, incident response, problem management, root cause analysis,



and operational escalation; Coordinate major outage response and support the restoration of network services.Retail Store Network DeploymentOversee network deployments and migrations for recent and existing retail locations; Define and maintain staging, automated provisioning, validation, and health-check processes; Coordinate the network prerequisites, device assignment, connectivity, and operational readiness required for store openings and conversions; Drive repeatable deployment methods that reduce manual configuration and operational dependencies.Network Architecture, Standards & Continuous ImprovementDefine and maintain network standards, naming conventions, operating procedures, technical documentation, and support practices; Improve network deployment and operational processes through automation, standardization, and measurable controls; Collaborate with Infrastructure, Cybersecurity, Cloud, Application, and Project teams on secure and resilient solutions; Contribute to network roadmaps, capacity planning, technology refreshes, and modernization initiatives.Asset, Licensing & Lifecycle ManagementOversee network inventory, licensing, and support coverage; Coordinate the onboarding,

📌 Technical Network Manager (Montreal)
🏢 Dollarama
📍 Montreal