Join our Global Technology & Cyber Security team!
Technology investment is becoming increasingly complex as cloud, software, platforms, and AI change how organizations consume and manage technology.

At Manulife, we're evolving how we connect technology investment to business value and strengthening the insights leaders use to make informed investment decisions.

We're looking for a
**Manager, Technology Business Management (TBM) & Fin

Ops**
to help advance this transformation.

In this role, you'll strengthen technology cost transparency, evolve our TBM practices, expand how we use Apptio, and enable Fin

Ops capabilities across the enterprise.

Working across Technology, Finance, and business teams, you'll turn complex financial and operational data into meaningful insights that help leaders understand where technology investments are going, what drives consumption, and how we can make more informed decisions about cost, value, and investment.
**Position Responsibilities:**
**Build Technology Cost Transparency**
Develop technology cost insights across cloud, infrastructure, software, labour, vendors, AI, and enterprise technology services.

Connect technology spending to applications, products, platforms, services, and business outcomes.

Develop and maintain cost allocation methodologies, consumption models, service costing, and unit economics.

Improve the consistency, transparency, and reliability of financial and operational data used for technology decision-making.

Create executive reporting and actionable insights that support investment, planning, and prioritization decisions.
**Advance TBM & Apptio**
Advance Manulife's TBM practices by establishing scalable governance, cost models, and ways of working across Technology and Finance.

Serve as a business owner for Apptio capabilities, helping define and deliver a roadmap aligned with business and technology priorities.

Expand Apptio use cases across areas such as application Total Cost of Ownership (TCO), labour and vendor costs, cloud and AI cost management, business service costing, financial planning, and forecasting.

Improve the integration and automation of financial, operational, and consumption data.

Partner with Finance and Technology teams to strengthen planning, forecasting, allocation, showback, and chargeback practices.

Support business cases, investment analysis, and value-realization initiatives.
**Enable Fin

Ops**
Partner with engineering, platform, and optimization teams to make technology cost insights actionable and relevant to their workflows.

Support cloud, AI, and platform Fin

Ops initiatives through allocation models, forecasting, consumption analytics, and reporting.

Develop practical KPIs and scorecards that help technology teams understand and manage the financial impact of their decisions.

Enable optimization through trusted data and insights while partnering with teams accountable for executing savings and efficiency opportunities.
**Influence Decisions & Adoption**
Build strong partnerships across Technology, Finance, Procurement, Architecture, Platform Engineering, and business teams.

Lead cross-functional initiatives that improve technology cost transparency, planning, and financial decision-making.

Translate complex technology and financial data into clear insights and recommendations for senior leaders.

Champion the practical adoption of TBM and Fin

Ops principles across the organization.
**Required Qualifications:**
Significant experience in




**Technology Business Management, IT Finance, Fin

Ops, Technology Planning, Technology Strategy, or a related discipline** , typically gained through 7+ years of relevant work.

Experience implementing, operating, or maturing
**TBM, technology cost management, or Fin

Ops capabilities**
in a complex organization.

Strong understanding of technology cost structures, allocation methodologies, consumption models, and financial management practices.

Experience working with
**Apptio or comparable technology cost-management platforms and methodologies** .

Strong analytical skills, with the ability to turn complex financial and operational data into practical business insights.

Ability to communicate complex technology and financial concepts clearly to senior leaders and cross-functional partners.

Demonstrated ability to collaborate effectively across Technology, Finance, and business functions.
**Preferred Qualifications:**
Hands-on experience with
**Apptio Cost Transparency, Planning, Cloudability, or related capabilities** .
**TBM Council or Fin

Ops Foundation certification** , or equivalent practical experience.

Experience supporting cloud, AI, or enterprise technology cost-management initiatives.

Familiarity with Power BI, data management, integration, or automation tools.

Experience developing governance models or cross-functional operating practices.
**Success in this role will be reflected in your ability to:**
Increase transparency into enterprise technology costs and consumption.

Expand the adoption and value of Apptio capabilities.

Improve the accuracy and consistency of technology cost allocation and service costing.

Reduce manual reporting effort through improved automation and data integration.

Strengthen technology planning, forecasting, and financial decision-making.

Increase Fin

Ops adoption across engineering and platform teams.

Build greater leadership confidence in technology cost data, reporting, and insights.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible setting where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
_If you are applying to this role in US, please note the salary range is $107,450 to $199,550 USD.

Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ .

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer,



formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Manager, Technology Business Management (TBM) & FinOps (Toronto)
🏢 Manulife
📍 Toronto