Location: Toronto, ON (Fully onsite. Weekends required)

Language: English, strong written and verbal communication required

Duration: 6-month contract with potential for extension or permanent conversion

Background Check Requirement: Criminal background check and professional references required

Pay Rate: $20-$22/hour

About the Opportunity

This is an exciting opportunity to join a fast-growing fintech organization that is redefining how Canadians engage with payments and credit. As a Customer Support Representative, you will be at the forefront of the customer experience, supporting users through thoughtful, high-quality interactions while contributing to a rapidly evolving business.

Working within a collaborative and fast-paced team, you will primarily manage email-based customer inquiries, requiring strong written communication and the ability to navigate multiple systems efficiently. This role is ideal for someone who is tech-savvy, detail-oriented, and energized by solving problems in a high-growth environment.

What’s in it for You

You will gain valuable experience within a scaling startup, where processes are continuously evolving and your contributions directly impact the customer journey. This is an environment that encourages curiosity, ownership, and innovation.

High-performing individuals will have the opportunity to grow with the organization,



with potential for long-term career progression and permanent conversion as the business continues to expand.

Your Responsibilities

- You’ll respond to customer inquiries through email and CX platforms, ensuring timely, accurate, and professional communication
- In this role, you’ll troubleshoot issues, identify root causes, and provide clear and effective solutions
- You’ll manage a high volume of tickets while navigating multiple systems and tools with speed and accuracy
- You’ll contribute to internal documentation, including help articles, FAQs, and process improvements
- You’ll monitor flagged accounts and escalated complex or sensitive issues when required
- You’ll share customer insights and feedback to support ongoing product and service enhancements

Skills and Qualifications

- 1 to 3 years of customer service or support experience, ideally within retail, hospitality, or a startup setting
- Strong written communication skills, with the ability to clearly and professionally respond to customer inquiries
- High level of technical proficiency and comfort working across multiple platforms and tools
- Ability to multitask and prioritize effectively in a fast-paced, high-volume environment
- Detail-oriented with a proactive, problem-solving mindset
- Interest or exposure to fintech, payments, or technology is considered an asset

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📌 Customer Support Representative (Toronto)
🏢 Altis
📍 Toronto