Client Experience CoordinatorOxford Learning CambridgeAre you passionate about working with children and families? Do you have exceptional customer service skills and enjoy creating positive experiences for others? Are you highly organized, energetic, and looking for an opportunity to grow within a thriving educational environment?Oxford Learning Cambridge is seeking aClient Experience Coordinator to join our team. This unique role combines family relations, educational support, administration, and early learning instruction. The ideal candidate enjoys building relationships with parents, supporting young learners, and helping create an engaging and welcoming learning environment.This position is currentlyfull-time, with opportunities for increased responsibilities and growth into a full time leadership role as the centre continues to expand.Position DetailsThis role is in-person. Applicants must be able to commute to our Cambridge location. This is not an online position. Relocation packages are not available. Vulnerable Sector Screening is required.Hours will primarily be scheduled during afternoons, evenings, and Saturdays.ResponsibilitiesAs the Client Experience, you will play an important role in supporting students, parents, teachers, and centre operations.Responsibilities include:Welcoming families and providing an exceptional customer service experienceResponding to inquiries and helping families understand Oxford Learning programsSupporting student enrolment and onboarding processesOrganizing schedules for students, teachers, and assessmentsMaintaining student records and administrative tasksAssisting with parent communication and follow-upHelping coordinate student assessments and learning programsMaintaining a positive, professional,



and organized centre environmentSupporting community outreach initiatives, events, and local partnershipsTeaching and supporting students in our Little Readers and early learning programsWorking directly with children ages 3–12 using Oxford Learning's proprietary materials and methodologyTeaching foundational literacy skills including phonics, letter recognition, vocabulary, reading readiness, and fine motor developmentCompleting student communication updates and lesson notesSupporting centre staff and contributing to a collaborative team cultureEnsuring Oxford Learning philosophies and standards are maintained throughout the centreQualificationsEducationDiploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field preferredUniversity students in their final years of study may be consideredRegistered Early Childhood Educator (RECE) designation is an assetTeaching certification is an assetExperienceExperience working with children in an educational, childcare, tutoring, or recreational settingStrong customer service and relationship-building skillsExperience working with parents and familiesStrong organizational and multitasking abilitiesComfortable learning new software and computer systemsExperience with scheduling, administration, or office coordination is an assetExperience in sales, enrolment,



or client-facing roles is an assetStrong verbal and written communication skillsAbility to work independently while contributing positively to a team environmentWhat We're Looking ForThe ideal candidate is:Warm, welcoming, and approachablePassionate about helping children succeedHighly organized and detail-orientedConfident communicating with parents and familiesComfortable balancing administrative responsibilities with hands-on student interactionReliable, professional, and eager to learnInterested in growing into a larger leadership role over timeSmiles, High-Fives & Happy StudentsIn this role, you will make a meaningful difference in the lives of students and families every day. Helping children build confidence and develop lifelong learning skills is incredibly rewarding.Additional benefits include:Fun staff eventsOngoing training and professional developmentFrequent coaching and feedbackOpportunities for advancement and career growthHands-on experience in education and leadershipSupportive and collaborative team environmentJob Type: Full-TimeSalary:$20 - $23 / hourSchedule:Monday to Thursday11am-8:30pmSaturday mornings 9am-12pmAdditional hours available based on centre needs and growthAbout Oxford LearningOxford Learning is a Canadian supplemental education provider helping students achieve academic success since 1984. Using the science of cognitive learning, Oxford Learning helps students of all ages build stronger learning skills they can rely on for life.Oxford Learning Cambridge800 Franklin Blvd.,Cambridge, ONApplicants must reside in or within a short commute of the Cambridge area.We thank all applicants for their interest in joining the team at Oxford Learning Cambridge; however, only those selected for an interview will be contacted.

📌 Client Experience Coordinator (Cambridge)
🏢 Oxford Learning Centre
📍 Cambridge