Elevate your career as the Customer Care Operations Manager at QuadReal Property Group in Vancouver, BC. Lead operational excellence and customer service within the transformative Oakridge Park development.

As a full time Customer Care Operations Manager, you will direct all customer care functions, managing office operations, project turnovers, and deficiency handling. Collaborate closely with construction, development, and property management teams, ensuring outstanding service delivery while maintaining homeowner satisfaction. This role is crucial for the successful occupancy and delivery of nearly 900 homes across four residential towers.

Key Responsibilities: • Oversee customer care operations and administrative functions • Lead, mentor,



and develop a high-performing team • Ensure compliance with service standards and quality initiatives • Serve as an escalation point for homeowner concerns • Coordinate project turnover and occupancy milestones

Requirements: • 5+ years in customer care or operations management • Proven leadership and team development skills • Experience in residential project turnover and occupancy processes • Strong analytical and problem-solving capabilities • Excellent verbal and written communication skills

Drive operational excellence and homeowner satisfaction at QuadReal, ensuring a seamless residential experience. #J-18808-Ljbffr

📌 Customer Care Operations Manager QuadReal (Vancouver)
🏢 QuadReal Property Group
📍 Vancouver