Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.Key Responsibilities:- Lead and develop customer experience representatives- Oversee order-to-invoice accuracy and timelines- Manage complex customer issues and escalations- Set and monitor KPIs for team performance- Build strong stakeholder relationships across functionsRequirements:- Post-secondary education in Business or related field- 5+ years in customer-facing roles with leadership experience- Solid knowledge of order management processes- Proven experience in coaching and developing teams- Proficiency with ERP and CRM systemsUse your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's.#J-18808-Ljbffr

📌 Bilingual Personal Insurance Cx Leader - Cantonese/Mandarin - C$87,200 - C$106,600 A Year (Winnipeg)
🏢 BrokerLink
📍 Winnipeg