JOB TITLE: Dispatch & Transportation Administration Support

LOCATION: Clarenville, NL

COMPANY: The Riverbend Group

POSITION TYPE: Full-time, Permanent

COMPANY OVERVIEW

The Riverbend Group is a trusted leader in the transportation industry, providing reliable routine maintenance, 24-hour roadside repair and mechanical services to our clients. We are committed to safety, efficiency, and excellence in our operations.

JOB SUMMARY

We are seeking an organized and dependable Long-Haul Dispatcher & Transportation Administration Support professional to coordinate daily freight movements and provide administrative support to our transportation operations. This position serves as a key point of contact for drivers, customers, carriers, and internal teams, helping ensure shipments are delivered safely, efficiently, and on schedule.

The ideal candidate is calm under pressure, communicates clearly, and can manage changing priorities in a fast-paced transportation environment.

KEY RESPONSIBILITIES

- Plan, assign, and monitor long-haul loads based on driver availability, customer requirements, equipment, and delivery schedules in conjunction with the Operations Manager.
- Communicate pickup and delivery instructions, route details, and schedule changes to drivers.
- Track shipments and proactively address delays, breakdowns, weather disruptions, and other service issues.
- Maintain regular contact with drivers and provide operational support throughout each trip.
- Coordinate appointments with customers, warehouses, terminals, and third-party carriers.
- Update dispatch, transportation management, and customer systems with accurate load information and status changes.
- Prepare, review, and file bills of lading, proof-of-delivery documents, trip sheets, permits, fuel receipts, and related paperwork.
- Verify driver logs, mileage, detention, accessorial charges, and other trip details for payroll and invoicing.
- Support driver onboarding,



document collection, and compliance record maintenance.
- Assist with equipment scheduling, maintenance coordination, and service records.
- Respond professionally to customer and driver inquiries.
- Prepare operational reports and complete general transportation administration duties.
- Follow company policies and applicable transportation, safety, and hours-of-service regulations.

QUALIFICATIONS

- Previous dispatch, logistics, trucking, or transportation administration experience is preferred.
- Knowledge of long-haul trucking operations, geography, routing, and hours-of-service requirements is an asset.
- Robust organizational, problem-solving, and time-management skills.
- Clear and professional verbal and written communication.
- Ability to manage multiple loads, deadlines, and changing priorities.
- High attention to detail and commitment to accurate recordkeeping.
- Experience with transportation management, load-tracking, ELD, or fleet-management software is an asset.
- Ability to work independently and collaborate effectively with drivers and operations staff.
- Availability for after-hours/on-call/weekend coverage bi-weekly.
- Valid driver’s licence, and clean drivers abstract
- Ability to effectively read, write, speak, and interpret English.

WHAT WE OFFER:

- Competitive wages based on experience
- Comprehensive health, dental, vision benefits
- Paid vacation and sick days
- Training and opportunities for professional growth
- A practical, team-oriented working environment

HOW TO APPLY:

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to Megan Hart at [email protected].

The Riverbend Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Dispatch and Transportation Administration Support (Clarenville)
🏢 The Riverbend Group
📍 Clarenville