Medical Office Assistant / Clinic Coordinator – Facial Plastics & Aesthetics

Location: Coal Harbour, Vancouver, BC
Company: JeunesseMD
Job Type: Full-time, In person
Compensation: $27.00 per hour

About JeunesseMD

JeunesseMD is a new facial plastic surgery, medical aesthetics, and wellness clinic located in Coal Harbour, Vancouver. Our practice focuses on facial plastic surgery, cosmetic and reconstructive procedures, injectables, advanced laser treatments, medical-grade skincare, and aesthetic care.

We are seeking a professional, organized, and motivated Medical Office Assistant / Clinic Coordinator to join our growing team.

This is an exciting opportunity for someone with a solid interest or background in medical aesthetics who enjoys patient interaction, takes ownership of their responsibilities, and wants to help establish an exceptional patient experience.

As a new clinic, we are looking for someone who is adaptable, dependable, and comfortable supporting multiple aspects of the practice. The position combines front desk administration, patient coordination, clinical support, surgical scheduling assistance, and skincare product sales.

Key Responsibilities

Patient Experience & Front Desk Coordination

- Welcome patients and create a warm, polished, and professional clinic experience.
- Manage patient check-in, check-out, intake documentation, consent forms, and appointment flow.
- Answer incoming calls, manage voicemails, and respond professionally to patient inquiries.
- Monitor and organize clinic emails and patient communications.
- Schedule, confirm, and coordinate consultations, treatments, procedures, and follow-up appointments.
- Process patient payments, issue receipts, and assist with point-of-sale transactions.
- Maintain a professional and organized reception area.

Medical Administration & EMR Management

- Maintain accurate patient records using electronic medical record (EMR) and scheduling systems.
- Be familiar with or comfortable learning EMR platforms such as Plexia and Jane App.
- Manage patient documentation, referrals, electronic faxing, scanning, uploading, and filing.
- Coordinate appointment reminders, patient communications, and administrative follow-up.
- Assist with maintaining accurate clinical documentation and protecting patient confidentiality.
- Support the development and improvement of administrative workflows and clinic procedures.

Surgical Booking & Patient Coordination

- Assist with scheduling surgical consultations, operating room bookings, and postoperative appointments.
- Coordinate surgical dates and communicate with operating room facilities and relevant clinical staff.




- Help organize preoperative instructions, surgical documentation, patient preparation, and postoperative follow-up.
- Maintain organized surgical booking records and assist with tracking upcoming procedures.
- Previous experience coordinating patients for operating room bookings or surgical procedures is considered a strong asset, although training will be provided.

Clinical & Treatment Room Support

- Prepare patients for consultations, clinical photography, treatments, and procedures.
- Assist with treatment room preparation, turnover, and maintaining clinical readiness.
- Support physicians and clinical staff with patient flow and procedure preparation, within the scope of training and responsibilities.
- Learn and follow sterilization, instrument handling, cleaning, and infection-control protocols.
- Monitor clinical supplies, instruments, skincare products, and general clinic inventory.
- Assist with postoperative and post-treatment patient coordination.

Aesthetics & Product Knowledge

- Develop familiarity with the clinic's aesthetic treatments, skincare products, injectables, and laser services.
- Assist patients with general information about available treatments and services, within the scope of training.
- Support medical-grade skincare product sales and maintain organized, attractive retail displays.
- Help coordinate aesthetic treatment packages, bookings, and follow-up appointments.
- Contribute to a knowledgeable, welcoming, and patient-focused aesthetic clinic environment.

Qualifications & Experience

Preferred Qualifications

- Previous experience working in a medical office, plastic surgery clinic, dermatology practice, medical aesthetics clinic, or specialist medical practice.
- Experience or a strong background in medical aesthetics, cosmetic treatments, skincare, or facial plastic surgery is highly preferred.
- Medical Office Assistant (MOA) training or certification is an asset.
- Familiarity with or experience using Plexia, Jane App, or comparable EMR and patient scheduling platforms.
- Previous experience with patient bookings, referral coordination, and medical office administration.
- Experience coordinating surgical patients, operating room bookings, or preoperative and postoperative scheduling is a bonus.
- Knowledge of sterilization processes,



infection control, clinical room preparation, or instrument handling is an asset.
- Experience with skincare product sales, point-of-sale systems, or inventory management is beneficial.

Personal Skills & Attributes

- Warm, professional, and confident when interacting with patients.
- Highly organized, detail-oriented, and dependable.
- Excellent verbal and written English communication skills.
- Comfortable managing multiple tasks and competing priorities.
- Confident using computers, email, EMR platforms, and scheduling software.
- Able to work independently while collaborating with a small clinical team.
- Discreet, professional, and committed to maintaining patient confidentiality.
- Willing to learn new systems, treatment protocols, and clinical workflows.
- Genuinely interested in medical aesthetics, facial plastic surgery, skincare, and patient care.
- Flexible and comfortable taking on a variety of responsibilities as the clinic grows.

Additional language skills are considered an asset.

Why Join JeunesseMD?

This position offers an opportunity to join a current medical aesthetics and facial plastic surgery clinic from its early stages and help shape its operations and patient experience.

We offer:

- A professional, supportive, and patient-focused work environment.
- In-house training on clinic systems, aesthetic treatments, skincare products, and clinical workflows.
- The opportunity to work alongside experienced medical professionals in facial plastic surgery and aesthetics.
- Exposure to both medical and cosmetic patient care.
- Opportunities to take on additional responsibilities and grow professionally as the practice expands.
- On-site parking.

Compensation & Schedule

Pay: $27.00 per hour

Job Type: Full-time

Schedule: Monday to Friday, with working hours to be finalized based on clinic needs. Some schedule flexibility may be required as the practice grows.

Work Location: In person, Coal Harbour, Vancouver, BC.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience, particularly any background in medical aesthetics, medical office administration, EMR systems, or surgical patient coordination, and why you are interested in joining JeunesseMD.

We are particularly interested in applicants who are excited to work in a growing practice, take initiative, and contribute to creating an exceptional patient experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $27.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

📌 Medical Office Assistant / Clinic Coordinator – Facial Plastics & Aesthetics (Coal Harbour)
🏢 JeunesseMD
📍 Coal Harbour