Overview

Niagara Consulting was founded with the vision to make doing business with government easier (www.niagaraconsulting.net). We help clients do business with government entities, mainly by pursuing government bid opportunities and supporting client related contract issues. We are a small, results-driven company with two partners who you will be working with directly on a day-to-day basis.

Primarily we are seeking someone who will take the initiative to proactively solve problems relating to our clients' government contract administration. You will be the first point of contact for a variety of clients, with the goal of building strong long-term relationships by problem solving as issues arise in relation to maintaining their contracts. In addition, you will be working with contract documents, bid proposal writing and formal written communications, independently managing various responsibilities under strict deadlines.

We expect someone with strong written/verbal communication, interpersonal and problem solving skills with experience relating to contract administration, client relations, as well as formal contract documents and proposal writing. Solid basic math and experience with accounts receivable and invoicing a plus.

In this role you will represent our company, tactfully addressing issues by following through to satisfy clients’ needs in a range of circumstances. You will need to be independent, resourceful, organized, and detail-oriented, motivated by helping others to succeed.

Job Description

Work is 100% remote. Office equipment provided. Expectation to consistently work 35 hours per week from a fixed home office location with provided equipment during regular office hours Monday-Friday. Operating in a virtual office environment, dealing with colleagues and clients in real time by phone and teams software day-to-day with the expectation to routinely speak to people in addition to email and text.





Account Management

- Develop and maintain good relationships with all clients
- Serve as the first point of contact for client issues and critical information
- Independently identify problems and proactively resolve them start to finish
- Ensure client contracts are properly and timely executed and renewed

Administration

- Maintain records including contract documents, contact details and payment data
- Maintain calendar and schedules, coordinating tasks with colleagues and clients
- Ability to gather information dealing with government agency contracts
- Submitting and tracking public records requests to government entities

Essential Skills/Experience/Education/Abilities

- Bachelor's Degree in relevant field from recognized university
- Problem solving, ability to assess issues, gather information and achieve a solution
- Verbal communication including tactful interaction with clients and government staff
- Written communication including formal emails, letters, bid proposals and contracts
- Attention to detail, ability to focus on specifics with accuracy and consistency
- Organizational ability to manage time/resources independently and efficiently
- Robust basic math with ability to perform simple calculations with minimal errors
- Researching and cross referencing information in contract documents, emails, etc.
- Familiarity with invoicing and accounts receivable
- Ability to use MS Office Suite, Adobe Acrobat, Gmail, Google Suite, productivity apps
- Ability to use equipment including printer, laptop, virtual phone, headset
- Ability and flexibility to adjust and work with strict deadlines
- Experience with contracting, procurement, government and/or working at a law firm an asset

Pay: $61,000.00 per year

Benefits:

- Casual dress
- Paid time off
- Work from home

Education:

- Bachelor's Degree (required)

Experience:

- Client Relations/Account Management: 1 year (required)

Work Location: Remote

📌 Client Account Manager (Greater Toronto Area)
🏢 Niagara Consulting
📍 Greater Toronto Area