Job Description: Front-of-House Manager

Restaurant: Stacked Pancake & Breakfast House
Location: Campbell River, BC
Job Type: Full-time
Department: Restaurant Operations

Position Summary

Stacked Pancake & Breakfast House is seeking a motivated, customer-focused, and organized Front-of-House (FOH) Manager to lead daily operations at our busy breakfast restaurant. This hands-on role oversees service, scheduling, team performance, cash handling, cleanliness, and guest satisfaction while supporting the restaurant’s overall success.

The ideal candidate is a dependable, confident leader who thrives in a fast-paced environment, takes ownership, and leads by example. The FOH Manager will foster a welcoming atmosphere, support a strong service team, and help ensure an excellent dining experience for every guest.

Key Responsibilities1. Daily Operations and Guest Experience

- Lead efficient, consistent front-of-house service and coordinate with the kitchen to maintain order accuracy and minimize delays.
- Complete and verify opening, closing, and cash procedures.
- Maintain cleanliness, organization, and presentation throughout the dining area, entrance, washrooms, and service stations.
- Ensure compliance with food safety, sanitation, workplace safety, and company policies.
- Set standards for friendly, professional, and prompt service.
- Resolve customer concerns professionally, monitor feedback, and support service improvements.
- Build positive relationships with regular customers and encourage repeat business.
- Address operational issues promptly and escalate significant concerns to ownership.

2. Staff Leadership and Scheduling

- Supervise, train, coach, and motivate front-of-house employees while leading by example.
- Support recruitment, onboarding, and ongoing development.
- Prepare schedules based on business needs and anticipated customer volume.
- Monitor attendance, punctuality, productivity, and performance.
- Communicate expectations, updates, and priorities through team meetings and daily leadership.
- Address conflicts and performance issues professionally, reporting significant concerns to ownership.
- Ensure compliance with customer service, cash-handling, and operational procedures.

3. Cash Handling and Financial Controls

- Oversee payment processing,



POS operations, cash handling, and end-of-day reconciliation.
- Monitor voids, refunds, discounts, and discrepancies according to company policy.
- Help control labour costs, minimize waste, and implement practical improvements to efficiency and profitability.

4. Inventory, Supplies, and Maintenance

- Monitor and help order front-of-house supplies, beverages, condiments, packaging, and cleaning materials.
- Maintain appropriate stock levels and ensure products and supplies are stored safely and organized.
- Report shortages, equipment issues, and maintenance needs promptly.

5. Communication and Accountability

- Communicate effectively with ownership, kitchen management, and front-of-house staff.
- Provide regular updates on staffing, customer feedback, operational issues, and business performance.
- Follow company policies and management instructions consistently.
- Take responsibility for decisions and actions within the role.
- Maintain confidentiality regarding business operations, financial information, and employee matters.

Job Requirements and Qualifications

- Previous experience in restaurant supervision, hospitality management, or a similar leadership role is preferred.
- Demonstrated leadership, communication, organization, problem-solving, customer service, and conflict-resolution skills.
- Ability to work effectively in a quick-paced breakfast restaurant, multitask, prioritize, and make sound decisions under pressure.
- Knowledge of POS systems, cash handling, staff scheduling, and opening and closing procedures.
- Strong attention to detail and commitment to cleanliness, food safety, and operational standards.
- Ability to lead by example and collaborate with kitchen and service teams.
- Flexibility to adjust working hours to meet operational requirements.
- Completion of, or willingness to complete, required training and certifications,



including FoodSafe or other food-safety training, Serving It Right or Smart Serve where applicable to alcohol service, and workplace first aid.
- Maintain current certifications and complete additional training required by the restaurant, regulatory authorities, insurers, or business needs, including WHMIS, occupational health and safety, allergen awareness or emergency procedures.
- Participate in required onboarding, refresher, and role-specific training within management-established timelines.

Schedule Availability and Business Emergencies

- Maintain availability across all seven days of the week, including weekends and statutory holidays, based on the restaurant’s operational needs and scheduled shifts.
- Work early mornings, opening shifts, closing shifts, and other required shifts.
- Respond promptly to urgent business emergencies, staffing shortages, unexpected disruptions, and other critical restaurant issues.
- Provide reasonable management support outside scheduled hours when genuine business emergencies arise.
- Communicate availability and scheduling conflicts to ownership in advance.
- Demonstrate reliability, accountability, and commitment to smooth operations.

Physical Requirements

- Stand and walk for extended periods.
- Work effectively in a busy restaurant environment.
- Assist with routine operational tasks, including carrying supplies and light lifting, as reasonably required.

What We Offer

- The opportunity to lead and develop a restaurant service team.
- A collaborative and supportive work environment.
- Professional growth opportunities in restaurant operations.
- Compensation based on experience, qualifications, and role responsibilities.

How to Apply

Interested candidates should submit a resume outlining relevant restaurant management experience, leadership skills, and availability.

We are seeking a dependable, proactive leader who takes pride in excellent customer service, strong team performance, and successful daily operations.

Pay: $40,000.00-$47,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- On-site parking
- Store discount
- Vision care

Experience:

- Restaurant management: 2 years (required)

Work Location: In person

📌 FOH Manager (Campbell River)
🏢 Stacked Pancake & Breakfast House
📍 Campbell River