Body Shop Administrator / Estimator Assistant

The Cam Clark Auto Group is seeking a Body Shop Administrator / Estimator Assistant for our Cam Clark Ford Lincoln location in North Vancouver, BC.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!

Reporting to the Body Shop Manager, the successful candidate will provide administrative and operational support to the Body Shop team, with a primary focus on supporting the Estimator, maintaining accurate repair documentation, coordinating paperwork, and assisting with customer and insurance-related processes. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced dealership environment.

You will be accountable for:

- Provide day-to-day administrative support to the Body Shop Manager, Estimator, and Body Shop team.
- Assist the Estimator with preparing, processing, and maintaining repair estimates and supporting documentation.
- Create, update, and maintain accurate customer and vehicle repair files.
- Ensure all required paperwork, authorizations, signatures, estimates, invoices, and supporting documents are properly completed and filed.
- Assist with entering and updating repair information in the applicable body shop and dealership systems.
- Support communication with customers regarding repair documentation, appointments, repair status, and other administrative matters.
- Assist with insurance-related documentation and correspondence as required.
- Track estimates, repair orders, approvals, and outstanding documentation to help ensure files are completed in a timely manner.
- Assist with coordinating parts information and documentation related to Body Shop repairs.




- Review repair files for completeness and follow up on missing information or documentation.
- Answer incoming telephone calls and inquiries and direct customers to the appropriate team member when necessary.
- Support the Estimator with customer follow-up and administrative tasks throughout the repair process.
- Maintain organized electronic and physical filing systems.
- Provide professional and courteous customer service to customers, insurance representatives, vendors, and internal team members.
- Assist with general office and administrative duties required to support the effective operation of the Body Shop.
- Perform other duties as assigned by the Body Shop Manager.

To be successful in this role, you must have:

- Previous administrative experience, preferably within an automotive dealership, collision centre, body shop, or service environment.
- Experience supporting an Estimator or working with automotive repair documentation is considered an asset.
- Strong administrative, organizational, and time-management skills.
- Excellent attention to detail and accuracy when processing documentation and data.
- Strong computer skills and the ability to learn dealership and body shop software systems.
- Effective verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to prioritize multiple tasks and work effectively in a busy, fast-paced environment.
- Ability to work independently while also contributing positively to a team environment.
- Ability to communicate with customers and colleagues professionally, tactfully, and respectfully.
- A valid driver’s licence.

If you feel you are qualified for this role, please submit your resume.

Only candidates who are most qualified for the position will be contacted.

Schedule: Monday to Friday, 8:00 a.m. to 5 p.m., with a 1 hour unpaid break

Pay Range: $20.00–$23.00 per hour, depending on experience

Pay: $20.00-$23.00 per hour

Advantages:

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Bodyshop Admin / Estimator Assistant (North Vancouver)
🏢 Cam Clark Ford Lincoln, North Vancouver
📍 North Vancouver