WE ARE HIRING: TEAM LEAD – CHILD & YOUTH RESIDENTIAL CARE
Company: EdenHouse Care Inc.
Location: Edmonton, Alberta
Job Type: Full-Time
Salary: $24.00–$26.00 per hour, based on qualifications and experience
Positions Available: Multiple
Work Schedule: Flexible shifts, including evenings, weekends, and statutory holidays, as required
About EdenHouse Care Inc.
EdenHouse Care Inc. is a licensed and accredited child and youth residential care organization based in Edmonton, Alberta. We are dedicated to providing safe, structured, nurturing, and supportive residential environments for children and youth with diverse emotional, behavioural, developmental, and social needs.
Our care philosophy is grounded in trauma-informed practice, person-centred care, strength-based interventions, cultural sensitivity, and positive relationship-building.
We work collaboratively with government agencies, caseworkers, families, educators, healthcare professionals, and community partners to promote the safety, stability, personal development, and overall well-being of children and youth in our care.
As part of our continued growth, we are seeking experienced, qualified, and highly motivated Team Leads to provide effective leadership, staff supervision, and operational oversight across our residential group homes in Edmonton.
Position Summary
The Team Lead is responsible for providing frontline leadership and overseeing the day-to-day operations of an assigned residential group home.
This position involves supervising Child and Youth Care Workers, coordinating individualized care and support services, maintaining high documentation standards, and ensuring compliance with organizational policies, licensing requirements, accreditation standards, and professional best practices.
The ideal candidate will be a confident, organized, proactive, and accountable leader who possesses substantial hands-on experience in child and youth residential care, demonstrates sound professional judgment, and can effectively manage staff while maintaining exceptional standards of care.
This is a hands-on leadership position requiring the ability to balance staff supervision, administrative responsibilities, operational management, and direct care oversight.
Key Responsibilities
1. Leadership and Staff Supervision
- Provide effective daily leadership, direction, coaching, and supervision to Child and Youth Care Workers.
- Coordinate staff assignments, shift coverage, and daily operational responsibilities.
- Monitor staff performance, punctuality, attendance, professionalism, and compliance with organizational policies.
- Conduct shift handovers, staff briefings, and team meetings.
- Identify performance gaps, provide constructive feedback, and recommend appropriate corrective actions.
- Mentor staff and promote continuous professional development.
- Ensure effective teamwork, accountability, and a positive workplace culture.
- Promptly escalate serious performance, conduct, or operational concerns to management.
2. Child and Youth Care Coordination
- Oversee the implementation of individualized care plans, safety plans, behavioural support strategies, and therapeutic interventions.
- Ensure children and youth receive appropriate supervision, emotional support, guidance, and assistance with daily living activities.
- Promote trauma-informed, strength-based, culturally responsive, and developmentally appropriate care practices.
- Support children and youth in developing emotional regulation, positive relationships, life skills, and independence.
- Coordinate educational attendance, healthcare appointments, recreational activities, family visits, and community participation.
- Monitor client progress, identify emerging risks, and ensure appropriate interventions.
- Participate in case conferences, care planning meetings, and multidisciplinary reviews.
- Advocate for the safety, dignity, rights, and well-being of children and youth.
3. Documentation, Reporting and Case Management
- Ensure all client and operational documentation is completed accurately, objectively, professionally, and within established deadlines.
- Review daily logs, shift reports, incident reports, behavioural observation notes, and medication administration records.
- Prepare and contribute to progress reports, case summaries, care plan reviews, and other professional reports.
- Monitor staff documentation practices and provide guidance to improve accuracy, completeness, and quality.
- Ensure incidents, safeguarding concerns, and significant developments are promptly reported and escalated.
- Maintain organized, confidential, and audit-ready client records.
- Ensure compliance with documentation, privacy, and reporting requirements.
4. Residential Operations and Regulatory Compliance
- Oversee daily group home operations to maintain a safe, clean, structured, and supportive environment.
- Ensure compliance with applicable Alberta child and youth residential care licensing requirements, accreditation standards, and organizational policies.
- Monitor medication management practices and adherence to established administration protocols.
- Oversee housekeeping, hygiene, food safety, inventory, and appropriate use of organizational resources.
- Ensure compliance with fire safety, emergency preparedness, and risk management procedures.
- Conduct routine inspections and promptly report maintenance or safety concerns.
- Participate in internal audits, quality improvement initiatives, licensing inspections, and accreditation reviews.
- Identify operational deficiencies and ensure approved corrective actions are implemented.
5. Communication and Stakeholder Engagement
- Maintain effective professional communication with caseworkers, guardians, schools, healthcare providers, and other stakeholders.
- Provide management with timely updates on client progress, staffing concerns, incidents, and operational matters.
- Ensure effective communication and information sharing between shifts.
- Participate in meetings with external agencies and multidisciplinary teams.
- Maintain confidentiality, professionalism, and appropriate boundaries in all interactions.
Mandatory Qualifications and Experience
Applicants MUST meet both the educational and professional experience requirements outlined below.
1. Educational Qualifications – Mandatory
A completed diploma or bachelor's degree from a recognized post-secondary institution in a relevant social services or human services discipline, including:
- Child and Youth Care
- Social Work
- Social Services / Social Service Work
- Human Services
- Other closely related social or human services disciplines
Important: Formal post-secondary education in a relevant discipline is mandatory. Applicants without a qualifying diploma or degree will not be considered.
2. Professional Experience – Mandatory
- A minimum of three (3) years of direct professional experience working with children and youth in a residential group home, child and youth care facility, or comparable staffed residential care environment.
- Candidates with three to five (3–5) years or more of relevant experience are strongly encouraged to apply.
- Demonstrated experience supporting children and youth with complex behavioural, emotional, developmental, or mental health needs.
- Practical experience implementing individualized care plans, managing challenging behaviours, and responding to critical incidents.
- Working knowledge of residential child and youth care practices, safeguarding responsibilities, and risk management.
3. Supervisory Experience – Strongly Preferred
Previous experience as a Team Lead, Shift Supervisor, Senior Child and Youth Care Worker, or in a similar leadership role is a significant asset.
However, experienced Child and Youth Care professionals who meet the mandatory qualifications and demonstrate strong leadership potential are encouraged to apply.
Experience working within Alberta's Child Intervention system is also considered a significant asset.
Essential Skills and Competencies
The successful candidate must demonstrate strong proficiency in the following areas:
1. Leadership and Staff Management
- Staff supervision, coaching, mentoring, and performance monitoring.
- Effective delegation, accountability, and team coordination.
- Conflict resolution and constructive performance feedback.
2. Professional Documentation and Report Writing
- Excellent written English communication skills.
- Ability to prepare transparent, factual, objective, and comprehensive incident reports, progress notes, and case summaries.
- Strong attention to detail, recordkeeping, and documentation compliance.
3. Case Planning and Care Coordination
- Development, interpretation, and implementation of individualized care plans.
- Behavioural support planning, goal setting, and progress monitoring.
- Multidisciplinary collaboration and service coordination.
4. Crisis Intervention and Behaviour Management
- Trauma-informed crisis prevention and de-escalation techniques.
- Positive behavioural intervention and conflict management.
- Ability to remain calm and make sound decisions during emergencies.
5. Communication and Interpersonal Skills
- Excellent verbal communication, active listening, and relationship-building skills.
- Ability to communicate professionally with staff, children and youth, families, caseworkers, and external professionals.
- Strong emotional intelligence, empathy, and professional boundaries.
6.
Critical Thinking and Decision-Making
- Sound professional judgment, analytical thinking, and problem-solving skills.
- Ability to assess risk, prioritize responsibilities, and respond appropriately to emerging concerns.
- Confidence in making decisions within established policies and escalating matters when necessary.
7. Organizational and Administrative Skills
- Excellent time management, planning, multitasking, and coordination abilities.
- Ability to manage staff assignments, appointments, operational priorities, and reporting deadlines.
- Strong reliability, accountability, and attention to detail.
8. Regulatory Compliance and Quality Assurance
- Understanding of child and youth care standards, safeguarding, confidentiality, and professional ethics.
- Ability to monitor compliance with organizational policies and regulatory requirements.
- Familiarity with residential care licensing, accreditation, and quality assurance practices.
9. Computer and Digital Literacy
- Proficiency in Microsoft Word, Excel, Outlook, and standard office applications.
- Ability to use electronic documentation systems, staff scheduling software, and digital communication tools.
- Strong computer-based administrative and report-writing skills.
10. Cultural Competence and Professionalism
- Respect for diversity, inclusion, and Indigenous cultures and perspectives.
- Commitment to culturally responsive, non-discriminatory, and trauma-informed care.
- High standards of integrity, confidentiality, adaptability, and professionalism.
Additional Employment Requirements
Successful candidates must meet the following requirements:
- Satisfactory Police Information Check, including a Vulnerable Sector Check, as applicable.
- Satisfactory Child Intervention Record Check.
- Valid Alberta Class 5 driver's licence and acceptable driving abstract.
- Valid First Aid and CPR certification, or willingness to obtain certification before commencing direct care duties.
- Legal authorization to work in Canada.
- Ability to work flexible schedules, including some evenings, weekends, and statutory holidays.
- Ability to respond effectively to emergencies and meet the demands of a residential child and youth care environment.
- Willingness to complete mandatory training and participate in ongoing professional development.
Additional training in Medication Administration, Trauma-Informed Care, Crisis Prevention/Intervention, and Food Safety will be considered an asset.
Compensation and Benefits
Hourly Wage: $24.00–$26.00
The starting wage within this range will be determined based on the successful candidate's educational qualifications, relevant residential care experience, demonstrated leadership capabilities, and professional competencies.
EdenHouse Care Inc. offers:
- Competitive hourly compensation. Medical, Dental and Vision Care benefits
- Opportunities for career advancement and leadership development.
- Ongoing professional training and skills development.
- A collaborative and supportive management environment.
- Meaningful opportunities to make a positive difference in the lives of vulnerable children and youth.
- The opportunity to contribute to the continued growth of an expanding residential care organization.
How to Apply
Qualified and interested candidates should submit their applications directly through Indeed.ca.
Applications must include:
1. An updated resume clearly detailing educational qualifications, relevant residential child and youth care experience, and previous leadership or supervisory responsibilities.
2. A cover letter explaining suitability for the Team Lead position, including relevant experience and approach to staff leadership.
3. Details of relevant professional certifications and training.
Applications may also be submitted by email to:
[email protected]
Email Subject: Team Lead Application – Full Name
Important Information for Applicants
This position requires a combination of relevant formal post-secondary education and substantial hands-on experience in child and youth residential care.
Both of the following are mandatory:
- A completed diploma or bachelor's degree in a relevant social services or human services discipline.
- A minimum of three years of direct professional experience in child and youth residential care or a comparable staffed residential setting.
Applicants who do not meet these minimum requirements will not be considered.
Shortlisted candidates may be invited to participate in a structured interview, competency-based assessment, and professional reference checks.
EdenHouse Care Inc. is committed to fair and equitable employment practices and welcomes applications from qualified candidates of diverse backgrounds.
Join EdenHouse Care Inc. and be part of a team committed to exceptional care, professional excellence, and positive outcomes for children and youth.
Pay: $24.00-$26.00 per hour
Work Location: In person
📌 Team Lead, Child & Youth Care (Edmonton)
🏢 EdenHouse Care
📍 Edmonton