Job description

We have a great growth opportunity for a reliable and customer service-focused manager to join our Janitorial Services team in creating safe and welcoming environments for our clients and their customers.

Reporting to the General Manager – Retail Janitorial, this role contributes to ensuring outstanding and quality services are delivered in keeping with SDA’s high standards of performance.

Key Results and Activities

Demonstrates SDA’s Mission and Values

Achieves performance that makes a difference through:

- Promoting a positive and collaborative work environment
- Treats others with dignity, courtesy, and respect
- Encourages and maintains a friendly, fair, and creative work environment
- Respects diversity, new ideas, and hard work

Manages and Develops Front-line Team Members

Assigns team members to work locations in a fair manner

Ensures day-to-day functions are being performed in an excellent manner and within established timelines

Manages and ensures professional, high-quality service delivery by:

Ensuring training is provided on:

- All required SDA practices and policies
- Safe and appropriate use of products and on-site equipment such as burnishers and auto-scrubbers

Providing ongoing performance feedback and coaching in support of individual and company success

Delivering corrective feedback and disciplinary action as required

Champions Health and Safety

Always maintains a safe and clean company vehicle

Follows SDA Company Vehicle, as well as SDA cellphone use policies and practices

Follows the manager's responsibilities of the SDA Health & Safety Policy, including

- Ensuring health and safety policies and practices are established and implemented throughout all of SDA’s client sites
- Takes all reasonable precautions to protect the health and safety of team members, client employees, and the public
- Identifying any potential or actual danger, hazard, or infractions to the General Manager promptly
- Reporting all incidents, accidents, workplace injuries or illnesses immediately to the General Manager
- Conducts workplace inspections at least once per month to identify and evaluate hazards

Manages and Grows Assigned Janitorial Accounts

- Uses integrity and diplomacy to maintain excellent customer and vendor relationships
- Responds promptly to customer and vendor requests, concerns, and issues
- Collaborates in the development and implementation of customer service plans
- Develops and implements service delivery plans for assigned accounts
- Prepares and implements work and training schedules for new team members




- Ensures all required materials and equipment are available for daily operations
- Manages delivery of work orders, periodic work, and additional services
- Conducts regular and ad hoc quality control service inspections
- Follows up with all issues identified during regular visits and regular quality control inspections
- Secures supplies and equipment for current accounts
- Recommends process improvements to enhance service delivery and productivity

Business Development

- Supports the General Manager in meeting key dates in the Annual Sales Cycle as required
- Identifies opportunities to provide additional services to existing customers

Profit

- Follows established processes to track and process work orders accurately and on time
- Ensures the monthly supply budget for each account is not exceeded
- Reconciles materials and labour costs to ensure accurate invoicing
- Recommends process improvements to manage overhead costs

Priority Management

Regular working hours for this role are Monday to Friday with availability to team members and clients between 4:00 a.m. and 1:00 p.m. with the flexibility to visit accounts with team members working evenings and weekends during the time team members are onsite.

As this is a management role, the Area Manager – Retail Janitorial will:

- Stay aware of current or potential crises that may require situation-specific responses outside of regular working hours
- Use judgment to respond to phone calls or voice messages needing an immediate response due to a safety or emergency issue.

To prevent burnout, lieu time will be allocated when a high number of working hours occur outside of regular working hours. This will be decided on a case-by-case basis.

Role Development

- Additional duties as assigned in line with SDA and individual goals

Qualifications and Experience Needed to Succeed in this Role

- Previous commercial janitorial and property maintenance experience
- Familiarity with floor stripping, waxing and recoating methods for commercial buildings
- An approachable and collaborative style with the ability to work with individuals in different roles
- Able to train team members in the use of equipment such as auto-scrubbers and propane burnishers




- WHMIS as well as Health and Safety certification is an asset
- Ability to travel across Ontario to supervise the delivery of services. This may require overnight stays.
- Availability to work flexible hours including evenings and nights as needed for supervision of service delivery
- Excellent problem-solving capabilities using sound judgment
- Remains calm and focused in emergencies
- Dependability, strong work ethic, and self-motivation
- Strong attention to detail and responsiveness to changing priorities
- Passion for a job well done and making a difference
- Proficient English speaking and writing skills; other languages are an asset
- Strength to lift, as part of daily tasks, items up to 50 lbs./23 kg
- Capability to perform work requiring standing, walking, crouching bending, kneeling as well as repetitive tasks
- Eligibility to work in Canada
- Class G Driver's license with clean driver’s abstract
- Intermediate level computer literacy including Microsoft Outlook, PowerPoint, Acrobat Adobe, Excel, and Word as well as familiarity with other enterprise platforms

SDA Building Services is a janitorial and building maintenance company dedicated to providing professional high-quality services. With over 35 years of experience in property maintenance and janitorial services, SDA is a well-known and respected company in the service industry. You can learn more about us here: www.sdabuildingservices.ca

SDA Building Services is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Should any applicant require accommodation during the course of the recruitment process, all efforts will be made to provide such accommodations.

Thank you to all interested applicants. Candidates who possess the best fit of experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.

Job Type: Full-time

Pay: $60,000.00-$85,000.00 per year

Benefits:

- Company car
- Extended health care

Experience:

- Commercial cleaning service delivery: 3 years (preferred)
- Janitorial services supervision: 3 years (preferred)
- Vendor management: 2 years (preferred)
- Grocery cleaning service delivery: 1 year (preferred)
- Janitorial equipment and product training: 3 years (preferred)
- Health and Safety Certification: 1 year (preferred)

Licence/Certification:

- WHMIS Certification (preferred)
- G Class Licence and Clean Abstract (required)

Work Location: On the road

📌 Area Manager - Retail Janitorial Services (Greater Toronto Area)
🏢 SDA Building Services
📍 Greater Toronto Area