Springboard Employment Services is currently seeking candidates for call centre on behalf of one of our employer partners.

Location: Victoria Park Ave/Steeles Ave East

Job Type: Full-Time, Permanent

Salary: $38,000 - $48,000 per year plus commission and bonuses

The employer is one of Canada's fastest-growing collection agencies and is currently expanding its collection call centre in North York, Ontario.

They provide collection services to a wide range of Canadian organizations, including major banks, leasing companies, utility providers, and government sectors. The company is seeking experienced collection professionals to join its growing team.

Responsibilities

- Manage collection accounts with a focus on secured financing, Notices of Security Interest (NOSI),
- sales contracts, and automotive conditional sales contracts.
- Locate and contact consumers regarding overdue accounts.
- Negotiate payment arrangements and resolve outstanding balances.
- Communicate professionally with customers while maintaining positive client relationships.
- Analyze account information and recommend appropriate resolutions.
- Maintain accurate account notes and documentation.
- Work toward individual and team collection targets.

Qualifications

- Previous experience in collections with an emphasis on secured financing and automotive collections is
- preferred.
- Minimum of three years of experience in secured financing collections and automotive collections is
- considered an asset.
- Strong attention to detail, organization, and analytical skills.
- Excellent time management skills and ability to prioritize tasks effectively.
- Strong verbal and written communication skills with excellent command of the English language.
- Assertive and effective negotiation skills.
- Ability to work in a fast-paced, target-driven environment.
- Reliable, punctual, and skilled with a robust work ethic.
- Ability to learn quickly, retain information, and adapt to changes.
- Must qualify for a collection licence in all Canadian provinces and territories.

Compensation and Benefits





- Competitive annual salary ranging from $38,000 to $48,000, based on experience.
- Competitive commission structure.
- Performance-based bonus program.
- Casual dress environment.
- Opportunity for growth within a rapidly expanding organization.

Location Requirements

- This position is based in North York, Ontario, and requires in-person attendance at the office located at Victoria Park Ave/Steeles Ave East.
- Applicants must be able to commute reliably to the workplace or be willing to relocate before their start date.
- This opportunity is ideal for experienced collections professionals seeking a stable position with growth potential and strong earning opportunities through commissions and bonuses.

We thank all those that apply however only those selected will be contacted for next steps. Springboard’s Integrated Employment Services team provides personalized support, at no cost, to help job-seekers build skills, explore career options, and connect with employment opportunities.

Selected candidates must be eligible to register with our Integrated Employer Services program for next steps with our employer partner. If you would like to register for our services to receive free job search support (pending confirmation of eligibility) feel free to book an intake appointment with a Career Specialist here https://calendly.com/d/cqz3-45v-dqv/virtual-intake?month=2026-09

Pay: From $17.60 per hour

Application question(s):

- Are you available to work Monday-Friday, in person?
- Please briefly describe your customer service, telephone and communication skills.
- Are you available to work one of the following shifts: Option 1: Monday to Friday, 12:30 PM–9:00 PM

Option 2: Monday to Friday, 3:30 PM–12:00 AM, with alternating Saturdays, 10:00 AM–6:30 PM

- Selected candidates must be eligible to register with our Integrated Employer Services program for next steps with our employer partner. If selected, are you willing to register with our Integrated Employment Services Program? If so, do note that a Springboard representative will reach out to you for next steps.

Work Location: In person

📌 Experienced Third Party Collection Officer (North York)
🏢 Springboard Employment Service
📍 North York