Contract Duration: 12 Month

Schedule: 2 Days onsite, 3 days remote

Typical Day-to-Day Responsibilities

- Participate multiple Teams/Webex calls specific to the project being worked on, discussing requirements, solutions, standards that apply
- Participate in team meetings with the architecture team, covering upcoming work, team announcements, etc.
- Research possible solutions and relevant solution patters to address specific requirements
- Create deliverables (architecture designs, decision records, patterns, etc.) and present to various forums for approval
- Participate in peer review sessions for artifacts created by other members of the team

Meeting and Interaction Details

- How much time is being spent in meetings: 4+ hours per day on average
- Who are they interacting with (internal/external): internal and external
- Will the contractor have access to any customer data? No

Candidate Profile Details:

- Degree/Level of Education: Degree or Diploma is a must have
- Certifications Required: Anything within Amazon contact centre (Amazon Solution Architecture or associated with Amazon Connect)
- Years of Overall Experience: 2+ years of experience
- How will performance be measured: Deliverables, timelines and quality of work
- Preferred/Ideal Candidate Background : someone who has extensive experience within the contact centre space (desktop applications, workforce applications, Amazon Connect) someone who has worked within a highly regulated environment (banking, FI or medical)

Must-Have Skills:





- 2+ years of experience as an Architect within IT OR 4+ years of prior Lead developer experience
- Experience defining solutions sets from requirements
- Strong MS Office experience (Word, Excel, PowerPoint, and Visio)
- Experience presenting to large groups of people in person or virtually (50 people)
- Jira and Confluence experience

Soft Skills:

- Excellent communication skills (written and verbal)
- Strong interpersonal and time management skills
- Strong sense of urgency and adaptive to changes
- Team player
- Working collaboratively with the business

Nice-to-Have

- Agile experience
- contact Centre experience (IVR flows, desktop solutions, telecom etc.)
- Experience with Agentic AI solutions
- Amazon Solution Architect certification
- Experience within high regulated workplace - Banking, Financial institution or medical

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Recruiter Details:

Name: Navtej Singh

Email: [email protected]

Internal ID: #26-26043

📌 Application Architect - #26-26043 (Toronto)
🏢 US Tech Solutions
📍 Toronto