POSITION SUMMARY

We are seeking a proactive and tech-savvy Assistant Information Technology professional to provide first-level technical support to our team. You will be the first point of contact for technical issues, helping to ensure smooth and efficient IT operations across the organization. The ideal candidate is patient, detail-oriented, and eager to learn in a supportive qualified environment.

WHY THIS ROLE IS OPEN

Our IT team is growing, and we need a reliable assistant to support our employees and maintain our systems. This is a fully remote position open to candidates across Canada.

WHAT YOU WILL DO

Technical Support

- Respond to support requests from employees via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Assist with user account setup, password resets, and access management
- Escalate complex issues to senior IT staff as needed

Systems Maintenance

- Assist with the installation and configuration of software and updates
- Support the maintenance of IT equipment and inventory
- Help monitor system performance and security
- Document technical procedures and solutions

User Training

- Provide guidance to employees on IT systems and best practices




- Create and maintain user guides and support documentation

WHAT YOU SHOULD HAVE

- A diploma or degree in Information Technology, Computer Science, or a related field
- Previous experience in an IT support role
- Familiarity with Windows and macOS operating systems
- Basic understanding of networking and security concepts
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Reliable high-speed internet and a quiet home office
- Authorization to work in Canada

WHAT THE ROLE PROVIDES

- Fully remote work from home
- Flexible working hours
- Opportunity to grow your technical skills
- A supportive and collaborative team culture
- Competitive compensation based on experience

HOW TO APPLY Click "Apply" on Indeed and submit your resume. Please answer all screening questions when submitting your application.

Pay: $89,400.00-$109,000.00 per year

Benefits

- Company pension
- Dental care
- Life insurance
- Vision care
- Work from home

Application question(s):
- How many years of IT support experience do you have?
- Do you have experience with Windows and macOS operating systems?

Work Location: Remote

📌 Assistant Information Technology (Edmonton)
🏢 BryanLLP
📍 Edmonton