Assistant Community Director Would you like to fill the time withfulfillingwork for Seniors? Work for a Premier Retirement Community and employer in Barrhaven Enjoy competitive salary and health benefits, team meals, vacation, sick pay and more! You have a passion for raising the bar in the retirement industry.

You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of facilities management, housekeeping and health and safety management for seniors. You are experienced in managing Team Members and contributing to the overall success of both the Management Team and the Community.

What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? VA Retirement Communities. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry.

Reporting to the Community Director, the Assistant Community Director will join a dynamic team that is dedicated to V!VA's Team Members, Community Members, and Community's purpose of Making Today Great!, This role requires an energetic, motivated leader who will inspire others to uphold the highest standards of performance and customer service. The incumbent will be responsible for contributing to the Community's overall financial stability, industry and company policy compliance, and Community Member and Team Member satisfaction. While the Assistant Community Director's leadership responsibilities extend to all Team Members,



they will directly manage the Concierge and Housekeeping/Laundry Teams, the Move-in Coordinator and/or Concierge Lead.

They will also oversee the administrative and accounting functions for the Community and, in the absence of the Community Director, serve as the Community Director's representative when required. Managing day-to-day operations of the Concierge and Housekeeping/Laundry teams, Move-in Coordinator, and Concierge Lead Maintaining high standards for cleanliness and implementing operating policies and procedures Coordinating services between teams and other community departments Responding to community member and family inquiries, concerns, and issues Administering payroll and managing community administration including accounts receivable and payable Establishing and maintaining systems and protocols for team member and community member documents and records Overseeing community software systems and participating in the implementation of recent software programs Providing training and development opportunities for team members Participating in business planning and monitoring, including budgeting and goal setting They have a customer-focused mindset and thrive in a fast-paced and dynamic environment. Minimum of 8-10 years of progressive management experience in hospitality or retirement living sector.

Relevant training and/or degree or diploma in Business, Administration, Hospitality, etc.





Preferred experience in the Health Field or Retirement Home Industry. Pre-opening experience supporting building and operational readiness is considered an asset. Knowledge of RHRA, Public Health, Ministry of Labour and other governing agencies.

Demonstrated experience in driving quality, efficiency, and process improvements. comfortable interacting in a leadership role with Community Members, their families, and external services and resources. Excellent time management skills and organizational skills with attention to detail. Performs well under pressure and adept at managing competing priorities.

Proficient user of Microsoft products including Microsoft Office suite (Word, Excel, Outlook, PowerPoint), MS Teams, and various job-related software programs.

Experience with Dayforce and/or other payroll software platforms is an asset. Ability to work flexible hours, including weekends, and be available after hours for emergencies.

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Serve certification. VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. VA Retirement Communities requires that all new Team Members are vaccinated for COVID-19. Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement's obligations under the OntarioHuman Rights Code, as amended from time to time, and theAccessibility for Ontarians with Disabilities Act, as amended from time to time.

📌 Associate Manager - Full Time (Toronto)
🏢 VIVA Retirement Communities
📍 Toronto