COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Areas of Responsibility:

- Assist in overseeing and helping complete all on-site details for executing group events; develop and follow checklist or itinerary, and troubleshoot event problems.
- Assist with training, evaluating, coaching and motivating associates.
- Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
- Serve as onsite contact person for coordinating details of events with clients, meeting planners, and other departments involved with events.
- Design, confirm, and communicate room layouts and set-up requirements for special events.
- Liaise with Event Managers to ensure all event details are communicated to team.
- Prepare daily list of duties for banquet staff.
- Ensure audio-visual requirements from third party provider is being achieved to deliver optimum service for the guest.
- Communicate with and instruct associates on how to set up event rooms to client specifications.
- Communicate service needs to kitchen throughout functions.
- Respond to guest inquiries and concerns and offer solutions.
- Help manage end of function billing.
- Assist with payroll.




- Prepare weekly departmental schedule.
- Motivating and encouraging employees to perform their best, making them accountable for their tasks and assignments and providing feedback on possible improvements.
- Ensuring Associates are proper uniform and are properly groomed.
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
- Serve as a role model to the banquet team by demonstrating appropriate Marriott service standard behaviours.
- Other duties as assigned.

Requirements:

- Minimum of 2 years Supervisory experience, preferably in Food and Beverage preferred.
- Previous banquet experience considered an asset.
- Knowledge food handling safety and sanitation procedures.
- Knowledge of a union environment considered an asset.
- Strong computer skills, including Microsoft applications.
- Strong knowledge of technology is considered an asset (smart phones, Ipads, LCD projectors).
- Must be able to work flexible schedule including evenings, weekends and holidays.
- Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit or walk for an extended period of time or for an entire shift.

Why Work For Canadian Niagara Hotels? No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions.



Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D;, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us! https://canadianniagarahotelscareers.ca/

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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Job Type: Full time

Pay: $20.00-$22.50 per hour

Ability to commute/relocate

- Niagara Falls, ON L2G 3W6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Banquet Captain – Marriott Fallsview Hotel & Spa (Niagara Falls)
🏢 Canadian Niagara Hotels
📍 Niagara Falls