Would you like to be part of a fun, friendly, management team? Money Direct is a Canadian owned and operated company with 9 Canadian branches, so we are a very close knit accessible team!

The Store Manager is responsible for overseeing day to day store operations. This includes but is not limited to recruitment, talent management, coaching, training, & compliance. Store Managers are ultimately accountable for their store financial performance, providing excellent customer service to clients, and must have the ability to lead by example while working as a team.

Duties/Responsibilities

- Provide and ensure quality Customer Service is consistently delivered to handle and resolve all customer issues at store level and if necessary get DM/Director of operations involved.
- Cross-selling additional products and services to all customers.
- Respond to customer complaints and provide resolution.
- Ensure store appearance is maintained in adherence to company standards.
- Adhere to and ensure proper operational policy/procedures are followed.
- Adhere to and ensure proper Security and cash management policy/procedures are followed.
- Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling, inventory (negotiables), security and service standards.
- Achieve continuous, measurable improvement of audit results throughout the fiscal year.
- Coordinate and carry out chargeback/collection activity and complete all collection related tasks assigned.
- Recruit, train and develop sufficient staff to meet operating objectives and schedule staff meet operational objectives.
- Provide continual supervision, employee feedback, progressive discipline to staff.
- Ensure staff is trained and developed in adherence to company standards.




- Promote a team atmosphere by training, coaching and motivating staff.
- Communicate company expectations to staff by word and action.
- Ensure financial goals/targets are met for the store.
- Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.
- Ensure costs are minimized and profits are maximized.
- Review and report on monthly earnings statements to ensure action is taken when operating targets are not met.
- Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.
- Effectively manage the performance of all staff through the active use of audit and financial reports.
- Maintain cash and inventory accuracy/controls and effectively control cash variances.
- Drive revenue through the implementation of company-wide marketing plans and execution of promotions as well as through other local area marketing efforts.

Complete all tasks as directed by the Area/District Manager

Qualifications:

- 2 years management experience in the financial services industry.
- High school diploma or equivalent.
- Ability to read/interpret financial and metric reports
- Basic meeting facilitation and group presentation skills
- Solid interview & development skills with a strong sales and customer service focus
- Self-starter
- Excellent interpersonal and communication skills
- Ability to train, motivate and lead
- Organized, flexible, analytical and creative, ability to multitask
- Great time management skills.

Job Types: Full-time, Permanent Pay: From $25.00 per hour

Advantages

- Dental care
- Extended health care
- Paid time off

Education:
- Secondary School (required)

Experience:
- retail management: 2 years (required)

Work Location: In person

📌 Branch Manager (Greater Toronto Area)
🏢 Money Direct
📍 Greater Toronto Area