Do you want to work with a fantastic team of individuals to be the next premier restaurant and banquet facility in south Calgary?

Do you want to be treated well and have fun while at work?

Our growing chain of Pacini restaurants is looking for dynamic people who love the restaurant business and love people. Candidates must have a sense of responsibility, autonomy, and the capability of working within a team. Authenticity and the ability to meet challenges are also desired qualities.

We offer a generous Employee Recognition Program, internal contests, the possibility of training in Italy and elsewhere, and many other benefits. Plus, there are opportunities for advancement. Happiness at work is more than possible, it’s happening at Pacini.

General responsibilities

Offers a relaxed and efficient service that will not only make the customer feel that someone cares about him but also like he is at home. Makes sure their section is clean at all times and balances his cash.

Immediate supervisor

Service assistant or team leader (in their absence)

Responsibilities:

Quality of customer greeting:

- Use a polite approach when greeting the customer.
- Be diplomatic and open-minded towards the customer.
- When you greet the customer, do it with the same friendly attitude as you would if guests came to your home for dinner. Restaurant customers are no different than your own personal guests: they come to have a valuable time. They are expected, they are welcome and you are happy to see them.
- Provide the customer with suggestions. Adapt to the different types of customers (groups, families, business meals, etc.).
- Remain open-minded when receiving comments and/or complaints. Make the customer feel like he’s the only person that matters.

Quality of customer service:

- Take down the orders accurately.
- Develop good work methods (ex.: remembering which customer ordered what dish).




- Verify the quality of the product that comes out of the kitchen.
- Follow the established customer service standards.

Following the established standards:

- Follow the established dress code and hygiene rules.
- Follow the established safety standards.

Set up and upkeep:

- Set up in your section is done properly at the beginning and at the end of each shift.
- Your section is clean at all times.
- Ensure the bread bar section is always clean.
- Daily cleaning activities planned for each day.
- Offer your cooperation and assistance to colleagues who need assistance.

Managing your bills and POS reports:

- Responsible for the money received and the invoices used.
- Responsible for registering the items on the POS.
- Responsible for filling out the credit card forms.
- Balance one’s cash.
- The POS reports must be properly completed out and handed to the person in charge at the end of a shift.

Contributing to the creation of a good work atmosphere:

- Displays a knack to be a team player with your colleagues.
- Communicates any comments, suggestions, requests or dissatisfactions to your direct supervisor.
- Takes part in the different meetings.

General contributions:

- Makes the necessary requisitions regarding the bar in case there is no busboy available.
- Does any other task required by the immediate supervisor.

Required qualifications

AGLC ProServe Certification

General knowledge

Professional skills: - Ability to cope with stress.

Personal skills: - Sense of humour.

- Sales ability.
- Be autonomous.
- Constantly looking to answer the customers’ needs.
- Able to work with the team and to lend a hand.
- Tactfulness.
- Ability to easily connect with people.

Work schedules: - Available to work days and weekends Job Types: Full-time, Part-time, Permanent

Pay: $15.00 per hour

Experience

- serving: 1 year (preferred)

Licence/Certification:
- Smart Serve, SIR or equivalent (preferred)

Work Location: In person

📌 Breakfast Server (Calgary)
🏢 pacini
📍 Calgary