About the Role

We are seeking a highly organized, detail-oriented, and proactive Catering Dispatcher to coordinate the timely and accurate dispatch of catering food and beverage orders.

This role serves as the central point of coordination between the kitchen, catering administration team, produce department, coffee bar, bakery and delivery drivers. The Catering Dispatcher is responsible for organizing orders according to delivery schedules, verifying food quality and order accuracy, coordinating drivers, and ensuring deliveries leave the facility in the correct sequence and on time.

Success in this position requires strong time management, sound judgment, and the ability to make quick decisions in a fast-paced environment. The ideal candidate is comfortable balancing planning with hands-on work and can adapt delivery priorities as operational conditions change.

Key Responsibilities

1. Dispatch Planning and Coordination

- Organize and prioritize catering orders based on scheduled delivery times, order requirements, and delivery routes.
- Coordinate and assign drivers, organize delivery schedules, and ensure orders are ready for dispatch in the correct sequence.
- Arrange food and beverage orders chronologically according to delivery deadlines to support efficient loading and timely departures.
- Monitor dispatch progress and independently adjust delivery sequences, driver assignments, and priorities as circumstances change.
- Coordinate closely with the kitchen, bakery, produce department, and coffee bar to ensure all components of each order are ready on time.

1. Food Quality and Order Accuracy

- Conduct checks of food and beverage orders before dispatch to verify quality, presentation, quantity, packaging, and completeness.
- Match completed orders against invoices and order documentation to ensure accuracy and prevent missing, incorrect, or excess items.
- Identify and resolve discrepancies, missing items, delays, or quality concerns before orders leave the facility.
- Ensure food is properly organized, staged, and handled in accordance with established food safety and handling procedures.
- Confirm that each order is correctly organized and ready for the assigned driver.

1. Driver and Delivery Management

- Coordinate directly with drivers to communicate delivery priorities, departure times, order requirements, and schedule changes.




- Organize orders to support efficient loading and minimize delays, confusion, and unnecessary handling.
- Monitor changing operational conditions and make timely decisions to keep deliveries on schedule.
- Reprioritize orders when unexpected delays, production issues, or delivery changes arise.
- Maintain clear communication with drivers throughout the dispatch process.

1. Customer Communication and Service Recovery

- Proactively communicate with customers when a delivery is anticipated to be late or when changes affect the agreed delivery schedule.
- Provide timely, accurate updates regarding delays, revised arrival times, and other delivery-related changes.
- Work with the catering administration team to ensure customers receive consistent information and appropriate follow-up.

1. Internal Communication and Operational Support

- Maintain strong, ongoing communication with catering administrators to confirm order details, delivery requirements, timing, and changes.
- Communicate potential delays, incomplete orders, and operational challenges to the appropriate departments promptly.
- Act as the central communication link between food preparation teams and delivery operations.
- Identify recurring dispatch issues and suggest practical improvements to workflow, order staging, and delivery coordination.
- Maintain accurate dispatch lists, invoices, and relevant delivery documentation.

Essential Qualifications and Requirements

- Strong organizational skills with the ability to manage multiple orders and competing deadlines simultaneously.
- Excellent time management and prioritization skills.
- Strong attention to detail and commitment to order accuracy and food quality.
- Demonstrated ability to make sound, independent decisions in a fast-paced workplace.
- Strong verbal communication skills and the ability to coordinate effectively across multiple departments.
- Ability to remain calm, adaptable, and solution-focused when schedules or operational priorities change.




- Comfort working with manual dispatch lists, paper invoices, telephone communication, and basic administrative documentation.
- Willingness and ability to perform both administrative coordination and hands-on duties, including food checking, order staging, and assisting with loading as required.
- Availability for early morning shifts to support daily catering dispatch operations.

Preferred Qualifications

- Previous experience in catering, food service, food production, logistics, or dispatch.
- Experience coordinating drivers, deliveries, or time-sensitive orders.
- Familiarity with food quality standards, food handling procedures, and safe food practices.
- Experience working with invoices, order sheets, delivery schedules, and catering documentation.
- Experience communicating delivery updates and resolving service issues with customers.
- Experience coordinating activities across multiple departments in a busy food service environment.

Key Competencies for Success Time Management and Prioritization: Organizes work according to delivery deadlines and adjusts priorities to meet changing operational demands.

Attention to Detail: Ensures every order is complete, accurate, properly checked, and matched against the relevant invoice.

Problem-Solving and Decision-Making: Responds quickly to unexpected challenges, reorganizes delivery schedules, and makes practical decisions to minimize disruption.

Communication and Coordination: Maintains clear, timely communication with drivers, kitchen teams, catering administrators, produce, coffee bar, and customers.

Accountability and Ownership: Takes responsibility for dispatch readiness, delivery coordination, and resolving issues before they affect the customer.

Adaptability Under Pressure: Works efficiently in a fast-paced setting where delivery schedules, order readiness, and priorities can change throughout the day.

Join us as a Catering Dispatcher where your proactive communication skills, technical expertise, and passion for logistics will drive our success! We’re committed to supporting your growth in a vibrant environment that values teamwork, efficiency, and exceptional service.

Pay: $16.00-$18.00 per hour

Benefits

- Disability insurance
- Discounted or free food
- Life insurance

Work Location: In person

📌 Catering Dispatcher (Calgary)
🏢 Sunterra Market
📍 Calgary