Insight Global is seeking a Senior Organizational Change Management (OCM) Lead for a 12-month, full time contract supporting a large-scale Unified Point of Sale (UPOS) retail transformation program, with potential for extension into Pilot and Implementation phases. The OCM Lead will be responsible for developing and executing the organizational change and readiness strategy across both corporate and distributed retail environments. This individual will translate complex technology, process, and operating-model changes into practical change plans that prepare leaders, support teams, retail stakeholders, and front-line operations for adoption.

Key responsibilities include stakeholder and change impact assessments, organizational readiness, sponsorship and change champion strategies, adoption planning, and integrating OCM activities with training, communications, testing, pilot, and implementation plans.

Responsibilities:

- Leading organizational change strategy, integrating a change roadmap and establish readiness activities
- Develop and maintain stakeholder strategies across the retail environment, facilitating workshops and engagement sessions
- Support feedback, communication and operational validation with project leadership
- Develop and manage change impact assessment framework and register
- Translate future state decisions into impacts across the organization
- Assess impact severity, dependencies, affected audiences and required responses
- Work closely with communication leads on communication strategy preparing audiences for adoption




- Work closely with the training and adoption team to define and monitor indicators or engagement, preparedness, operational confidence, readiness and adoption

Must Haves:

- 10+ years of Organizational Change Management, business transformation, or enterprise change leadership experience.
- Proven experience leading OCM for a large-scale, technology-enabled transformation involving complex and diverse stakeholder groups.
- Demonstrated ability to develop an OCM strategy and translate it into detailed, tactical execution plans, artifacts, and deliverables.
- Strong experience conducting stakeholder assessments and detailed change impact assessments, including understanding current-state versus future-state roles, processes, responsibilities, and ways of working.
- Experience developing and managing organizational readiness frameworks, including readiness criteria, scorecards, risks, action plans, and governance reporting.
- Ability to take complex transformation initiatives and break them into clear, digestible changes for different audiences, from executives and support teams to operational and front-line stakeholders.
- Strong experience developing stakeholder engagement, sponsorship, and change champion/network strategies,



including leveraging business representatives as advocates for change.
- Demonstrated ability to drive accountability and ownership for change across business teams rather than relying on the OCM function to own every change activity.
- Experience partnering closely with Training, Communications, Project Management, Technology, Operations, and business teams to deliver an integrated change and adoption plan.
- Strong facilitation, executive communication, relationship management, and influencing skills, with the ability to work effectively without direct authority.

Plusses:

- Previous Point of Sale (POS), store systems, or retail technology transformation experience.
- Experience working within multi-site retail, franchise, co-operative, federated, or distributed operating environments.
- Experience supporting transformations through Beta, Pilot, phased rollout, and implementation.
- Experience introducing and driving adoption of standardized business processes across multiple locations or business units.
- Experience preparing IT service desks, application support teams, operational teams, business functions, and leaders for changes to support models, reporting, analytics, processes, and accountabilities.
- Prosci, CCMP, or equivalent Organizational Change Management certification.

Pay: 70-90 Vacancy: New Vacancy (New Role)

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

📌 Change Management Manager (Calgary)
🏢 Insight Global
📍 Calgary