Help small businesses get up and running on Booky. You'll sit between our clients and our development team: learning how a business works, turning what they need into clear specs, testing the result, and training them to succeed with it. It's a hands-on year in business analysis, QA and client onboarding, on a small team where your work matters.

About Booky

Booky is a Thunder Bay-based, all-in-one scheduling, staffing and integrated payments platform built for small businesses. Online booking, point-of-sale, inventory, SMS reminders and staff scheduling live in one intuitive system.

We pair the personal touch of a local partner with enterprise-grade AI. Our AI-ready framework lets us add new capabilities or custom data points quickly and safely, so the software adapts to each business's rules, not the other way around. Our goal: help the region's small businesses outpace distant corporations through better, more personal service.

What you'll do

- Business analysis: Work with new clients to map their workflows, document operational bottlenecks and identify technical requirements.
- Spec writing: Translate non-technical client feedback into explicit user stories and functional feature specs for the development team.
- Prototyping: Combine your technical skills and understanding of client needs to build prototype designs of new features, so developers can move quickly.
- Implementation management: Own the end-to-end onboarding timeline for new clients and keep key integration milestones on schedule.
- Quality assurance: Design structured test plans, including edge cases, and run User Acceptance Testing (UAT) before each client handoff.
- Client training: Deliver interactive 1-on-1 and group training sessions that drive adoption and reduce post-launch support requests.
- Knowledge base: Write and update help documentation with client use cases, new features and practical tips.
- Product feedback loop: Turn post-launch feedback and issues into clear,



structured tasks for the development team.
- Agile collaboration: Join sprint ceremonies and act as the internal liaison between client needs and the product and development team.

What you'll gain

- Hands-on experience with Agile product development and sprint workflows
- Real-world requirements gathering and business analysis with live clients
- Test design and User Acceptance Testing on production software
- Experience guiding businesses through software adoption, from kickoff to go-live
- Exposure to AI-enabled product development on a modern SaaS platform
- Mentorship from a small team where your work has visible impact

You'll do well here if you have:

- A recent diploma or degree in computer science, software development, business/information systems or a related field
- Comfort with technology and a working understanding of how software is built
- Clear written and verbal communication, including explaining technical ideas to non-technical people
- A detail-oriented, organized approach to managing timelines and tasks
- Curiosity about how businesses run and a genuine interest in helping owners succeed
- Comfort working directly with clients, in person and online

Nice to have:

- Exposure to Agile/Scrum, user stories or a tool like Jira or Linear
- Experience with software testing or QA
- Familiarity with design or prototyping tools (e.g., Figma) or AI-assisted development tools
- Customer service, training or small-business experience

Don't tick every box? Apply anyway. We care most about curiosity, communication and a willingness to learn.

Eligibility and funding

This opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here: https://nohfc.ca/en/pages/programs/people-talent-program/workforce-development-stream

Job Types: Full-time, Fixed term contract

Contract length: 52 weeks

Pay: $23.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Client Implementation Specialist Intern (Thunder Bay)
🏢 Booky
📍 Thunder Bay