Clinical Administrative Assistant

Job Title: Clinical Administrative Assistant – Prosthetic & Orthotic Clinic

About Us

We are a patient-centered orthotic and prosthetic clinic proudly serving Lethbridge, AB and Southern Alberta. We specialize in creating and providing state-of-the-art prosthetic and orthotic care. Adaptive Technologies Inc. is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves.

About the Position

We are seeking a compassionate, highly organized front desk Clinical Administrative Assistant to join our prosthetic and orthotic clinic. Our ideal candidate is a strong communicator with exceptional customer service skills to create a warm, welcoming environment for patients receiving care at Adaptive Technologies Inc. The front desk is the heart of our practice, and we are looking for a dedicated professional who wants to make this role their long-term career home.

Please Note: We are specifically looking for an individual who thrives in patient reception and administrative excellence. This position is ideal for a "career receptionist" focused on long-term stability in a high-impact administrative role within a supportive environment.

Key Responsibilities

- Patient Experience: Greet patients with warmth and empathy, ensuring they feel comfortable and supported from the moment they arrive.
- Schedule Management: Utilize Jane App (our patient management system) to expertly manage appointments, practitioner schedules, and follow-ups.
- Administration: Act as the first point of contact for phone calls and emails, managing patient intake forms and confidential records.




- Billing & Invoicing: Process payments, assist with insurance claims, and maintain accurate financial files within Jane.
- Clinic Flow: Coordinate seamlessly with our prosthetists and orthotists to ensure a smooth, efficient daily workflow.
- Facility Care: Maintain clinic cleanliness by sanitizing patient rooms after each appointment, restocking basic supplies (e.g., toilet paper, soap), and ensuring the clinic is fully cleaned and sanitized each Friday.

Qualifications & Requirements

- Medical Office Assistant or Unit Clerk Certificate is highly preferred.
- Prior experience in a medical, allied health, or busy clinic front desk role (1 year).
- Direct experience using Jane App, Google Workspace, and Microsoft Office for patient management and billing is an asset.
- Knowledge of medical terminology. Any Kinesiology/Biomechanics knowledge is an asset as well.
- Exceptional organizational skills, the ability to confidently multitask and work independently within a dynamic team.
- Strong, compassionate communication skills, with an understanding of patients navigating physical mobility challenges.
- A genuine desire for a stable, long-term career focused exclusively on front-office administration.

Compensation & Benefits

- Starting Hourly Wage:



$20-23 per hour (depending on education and experience)
- Benefits Package: Comprehensive health, dental, and vision insurance.
- Paid Time Off: 2 weeks of paid vacation accrued over your first year, increasing to 3 weeks in your 5th year. Plus, you receive up to 5 additional paid days off during our annual clinic closure over the Christmas break (exact dates determined annually).
- Paid Flex Time: 40 hours of paid flex time per year to use for personal appointments or family needs.
- Birthday Bonus: A paid day off for your birthday starting in your second year!
- Schedule: A stable, predictable, full-time schedule with paid daily breaks and an early finish on Fridays.

Additional Information Job Type: Permanent, Full time (39 hours/week)

Location: Lethbridge, AB

Schedule

Monday - Wednesday: 8:00 AM to 5:00 PM

Thursday: 11:00 AM to 7:00 PM

Friday: 9:00 AM to 3:00 PM (Doors close to patients at 2:00 PM for end-of-week wrap-up and cleaning)

Background Check: Final candidates may be required to undergo a security screening, including a criminal record check.

How to Apply

Please submit your resume and a brief cover letter outlining your experience with clinic administration and why you are looking for a long-term administrative role.

We appreciate your interest in working with Adaptive Technologies Inc.! Please note that only applicants selected for an interview will be contacted.

Pay: $20.00-$23.00 per hour

Expected hours: 39.0 per week

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Clinical Administrative Assistant (Lethbridge)
🏢 Adaptive Technologies
📍 Lethbridge