- Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues
- The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes
- They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues
- Experience with process methodologies
- Solid understanding of business concepts and issues
- Ability to collaborate within a team and cross-functional team environment
- Ability to manage assigned engagement
- Skilled presence with the ability to quickly establish personal credibility and demonstrate expertise
- Ability to work in office setting
- Fast paced environment with tight deadlines
- Support offshore hours / multiple time zone
Benefits
- Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations,
and various types of paid leave
- Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
- Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game- Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes
- Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc
- Knowledge in Java or any other programming languages
- Certification(s) in Cloud Technologies
- Experience in automation of repeatable processes
- Post-secondary education in information management, computer science, or related field of study
- Experience in Linux scripting/commands and SFTP process
📌 Cloud Support Analyst (Toronto)
🏢 Zafin
📍 Toronto