The Pinnacle Harbourfront is located in Vancouver’s prestigious Coal Harbour neighborhood. Our guests enjoy breathtaking views of the waterfront, mountains or the dynamic skyline from our 442 spacious guestrooms and suites.

At Pinnacle Hotel

Harbourfront, our upscale hotel is focused on providing an exceptional personalized experience for our local and international clientele. Every day our 300 employees work with passion to provide our guests with the best possible experience we can offer. If you’re interested in working with a remarkable team and creating unforgettable guest experiences, we are the place for you!

The Conference Service Manager is responsible for managing and overseeing all aspects of conventions, meetings, and events hosted at the hotel. This role involves working closely with clients, coordinating with various departments within the hotel, and ensuring all logistical aspects of events are handled smoothly. The position requires recognizing opportunities to maximize revenue by up-selling and offering enhancements to ensure a seamless and successful event, thereby garnering repeat business.

Key Responsibilities:

- Meet with clients to understand their event requirements and expectations.
- Provide detailed information about the hotel’s services, facilities, and capabilities.
- Manage and execute group contract base on the details and requirements.
- Develop comprehensive event plans, including timelines, layouts, and schedules.
- Coordinate with departments (sales, banquet, audiovisual, housekeeping, security, etc.) for seamless execution.
- Arrange for equipment rentals, décor, entertainment, and other event-specific requirements.
- Coordinate with banquet team on the setup and breakdown of event spaces.




- Ensure all equipment and supplies are in place and functioning correctly.
- Manage room blocks and guest accommodations related to the event.
- Act as the main point of contact for clients before, during, and after events.
- Address and resolve any issues or concerns promptly.
- Gather feedback from clients to improve services and ensure repeat business.

Qualifications & Experience:

- Degree or Diploma in Hospitality Management, Event Planning, Business Administration, or a related field.
- 2 years’ experience in Hotel Management or related profession
- Food and beverage knowledge.
- Exceptional organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in event management software and Microsoft Office.
- Ability to work under pressure and meet tight deadlines.
- Attention to detail and problem-solving skills.

Thank you for your interest in joining the Pinnacle Hotel Harbourfront team. We're always on the lookout for exceptional individuals who are eager to contribute to our success. Job Types: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

Advantages

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Ability to commute/relocate:
- Vancouver, BC V6E 3T3: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have a Degree/Diploma in Hospitality Management, Event Planning, Business Administration, or a related field?

Experience:
- Opera, Social Table, or hotel PMS systems: 1 year (preferred)
- Hotel Event Management or related: 2 years (required)

Work Location: In person

📌 Conference Service Manager (Vancouver)
🏢 Pinnacle Hotel Harbourfront
📍 Vancouver