Job Summary

We are seeking a Conference Service Coordinator that provides administrative support to the Conference Service Managers. This position is responsible for ensuring up-to-date and timely communication is distributed to all operational areas with respect to in-house and upcoming events. The position is eligible to participate in the Sales & Marketing team bonus plan.

Duties

- Promptly provide administrative support to Conference Service Managers, including preparing floorplans, Banquet Event Orders, Group Resumes, contacting vendors, and performing other tasks as requested by CSMs.
- Handle weekly and daily distribution of documents.
- Generate and supply all necessary reports for Conference Service meetings.
- Administer post-event surveys and relay feedback to the management team.
- Assist with group audits following guest departures as needed.
- Help manage internal events.
- Collect and distribute banquet checks after events.
- Support operations during the absences Sales Coordinator.
- Ability to manage and communicate with customers.
- Undertake additional responsibilities as assigned by DOSM or the Senior CSM.

Experience:
- Degree/Diploma in Event Management an asset.
- Degree/Diploma in Hotel/Hospitality Management an asset.
- Understanding of hotel operations.
- Administration skills is an essential
- Written and verbal communication skills
- Computer literacy (Excel, Word, Outlook, email etc.)
- Knowledge of Opera, Social Table or hotel PMS systems are preferred.
- Team player – able to interact well with others in an honest,



fair and respectful manner; gives others the confidence in one’s intentions and those of the organization.
- Well organized – prioritizes tasks and is able to work independently and within established timelines.
- Detail-oriented – able to analyze information and conduct research as necessary.
- Service focused – ability to develop and sustain productive client relations; seeking information to understand and address client needs.
- Results driven – skilled at setting goals for personal and group accomplishment, works to meet or exceed goals.
- Additional duties as assigned by the Senior CSM or Director of Sales and Marketing.

This position offers a competitive salary based on experience and qualifications. If you have a passion for event planning and enjoy creating memorable experiences for guests, we encourage you to apply for the Conference Services Coordinator position. Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- In office parking
- Vision care

Ability to commute/relocate:
- Vancouver, BC V6E 3T3: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have a degree/Diploma in Event Management?
- Do you have a Degree/Diploma in Hotel/Hospitality Management?

Experience:
- Conference Services Coordinator: 1 year (required)

Language:
- English (required)

Location:
- Vancouver, BC V6E 3T3 (required)

Work Location: In person

📌 Conference Service Coordinator (Vancouver)
🏢 Pinnacle Hotel Harbourfront
📍 Vancouver