Job Summary:

For over 75 years, Hauser has been a leader in designing and manufacturing high-quality interior and exterior furnishings. As a proud Canadian family-owned business with four locations across Ontario and a robust online presence, we are committed to delivering exceptional products and customer experiences.

We are currently looking for a motivated and enthusiastic individual to join our team as Customer Service & Operations Support.

In this role, you will primarily support our customer service operations, assisting customers with inquiries, order updates, returns, exchanges, and issue resolution. You will also provide administrative support to our sales, purchasing, and warehouse teams as needed. The ideal candidate is organized, detail-oriented, and passionate about delivering an outstanding customer experience.

Daily Tasks and Responsibilities:

- Serve as a primary point of contact for customer inquiries, providing timely and professional support through email, phone, and other communication channels.
- Assist customers with order processing, order status updates, returns, exchanges, and general product inquiries.
- Work with the Logistics & Inventory Managers to resolve customer service issues effectively and ensure customer satisfaction.
- Manage and organize customer service inquiries, ensuring requests are tracked, prioritized, and resolved in a timely manner.
- Provide administrative support to the sales, purchasing, and warehouse teams as needed.
- Assist with order operations, including invoicing, product transfers, and data entry.




- Complete other administrative and organizational tasks with accuracy and attention to detail.

Qualifications and Requirements:

- Professional, positive, and confident attitude with strong interpersonal skills.
- Friendly and calm demeanor, with the ability to resolve conflicts effectively.
- Excellent written and verbal communication skills, with the ability to interact professionally and effectively with customers and team members.
- Strong problem-solving skills and the ability to think quickly and clearly.
- Proficiency with Microsoft Office and experience using order management, POS, or customer service software.
- Excellent organizational skills, with the ability to prioritize tasks and meet deadlines.
- Passion for design and home décor.
- Strong attention to detail and ability to manage multiple priorities effectively.
- Experience with customer service ticketing systems (e.g. Gorgias) is considered an asset.
- Previous experience in a customer service role, preferably in retail or e-commerce, is considered an asset.

What We Offer:

- Competitive wages.
- Opportunities for growth and development within the company.
- A supportive, team-oriented work environment.

At Hauser, we are committed to a “People First” philosophy. We value our employees’ time and contributions and are dedicated to supporting their success. If you’re excited about joining a dynamic, customer-focused team, we’d love to hear from you! Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits

- Dental care
- Extended health care
- In office parking
- Vision care

Work Location: In person

📌 Customer Service & Operations Support (Waterloo)
🏢 Hauser
📍 Waterloo