Job Overview The Customer Service Representative is a highly motivated and customer-focused individual who is responsible for providing exceptional support to both our sales and operations teams and our valued customers. This position requires strong communication skills, quick action, excellent problem-solving abilities, and a keen attention to detail.

Responsibilities

Customer Communication

- Contact customer within 24H of sales order being entered in Smartsheet to confirm order or schedule vehicle drop off / pick up.
- Proactively keep customers updated on progress throughout the project.
- Arrange pick up and Delivery of vehicles.

Reception/Admin:
- Greet and welcome visitors in a friendly and professional manner.
- Answer, screen, and forward incoming phone calls while providing accurate information.
- Manage the reception area, ensuring it is always tidy and presentable.
- Receive and sort daily mail/deliveries/couriers.
- Perform various clerical tasks such as filing and photocopying.
- Maintain office security by following safety procedures and controlling access via the reception desk, ensuring the front reception area is always covered.
- Provide basic and accurate information in person and via phone/email.
- Process customer payments and transactions.




- Contact the customer when the vehicle is complete and email invoices out.
- Tag keys, prepare paperwork, mark arrived in Smartsheet when a customer drops the vehicle off.
- Processing warranty documentation.
- Keep track of inventory and assist with ordering office supplies when necessary.
- Handle sensitive information in a confidential manner.
- Additional duties as assigned

Experience

- High school diploma preferred.
- Proven experience in customer service.
- Strong interpersonal and communication skills, both verbal and written.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated customer-centric mindset and a passion for delivering exceptional service.
- Working knowledge of Microsoft Office, Outlook, and internet applications. NetSuite knowledge would be an asset

Job Types: Full time, Permanent Pay: $24.00-$28.00 per hour

Benefits

- Dental care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 1 year (preferred)
- NetSuite: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (Calgary)
🏢 Expertec
📍 Calgary