Director of Human Resources at Rootree Inc.

Monday to Friday, 8:30 am to 5:00 pm

Full-Time, Permanent

LOCATION: Burlington, ON

Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while delivering high-quality packaging products. Located in Burlington, Ontario, Rootree is dedicated to innovation, sustainability, and customer satisfaction.

Skills & Experience

- 1-2 years of experience in office/sales administration
- 1+ year of experience with Excel – understanding of tables, PivotTables, basic functions
- 1-2 years of customer service experience
- Attention to detail and a passion for continuously improving company processes
- Proficiency with Microsoft 365 Suite including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive
- Confidence dealing directly with clients and staff members
- Previous experience with NetSuite or other CRM / ERP systems an asset

Responsibilities
- Act as a product knowledge expert for flexible packaging, responding to sales leads, scheduling customer calls to cover all questions and concerns, updating the CRM system throughout the process
- Respond to sales leads, answering client questions and concerns in a timely way
- Walk recent customers through the process of customized packaging, having them complete forms to be used for quoting purposes
- Send quotes to customers, create Sales Orders, receive approvals, request deposits
- Send all compliance documents to customers, reviewing the received information, checking for accuracy, uploading all information to CRM and ERP systems




- Request samples of customer's products in order to review and size appropriately with internal personnel
- Create Receive Orders for inbound shipments and Ship Orders for Outbound shipments
- Create Work Orders and Sales orders for new projects
- Coordinate production and communicate timelines with customers
- Pull production reports, as required
- Serve as a liaison between various departments
- Understand how to use the estimator tool and quote customers accurately when required
- Create and manage spreadsheets
- Follow up with all current clients and incoming leads, ensuring prompt communication
- Proficiency in basic math skills, including mark-up, cost calculation, is highly advantageous
- Attend Tradeshows as required

Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment focused on innovation and sustainability.
- Contribution to a meaningful cause by being part of a company dedicated to reducing environmental impact through sustainable packaging solutions.
- Participate in our RESIN program including onsite gym, yoga classes, professional and personal development, and a progressive approach to work life balance.

How to Apply

Please submit your resume and cover letter detailing your qualifications and relevant experience to [email protected] with the subject line "CSR 2026 - [Your Name]". We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Seniority level

Entry level

Employment type

Full-time

Industries

Packaging and Containers Manufacturing

📌 Customer Service Representative (Burlington)
🏢 Rootree
📍 Burlington