Customer Support Agent (Overnight Shift) (Moncton)

Customer Support Agent (Overnight Shift) (Moncton)

19 Oct
|
Brandt Tractor
|
Moncton

19 Oct

Brandt Tractor

Moncton

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

What You Will Be Responsible For

Responsible for the overall planning, maintenance, and delivery strategy for all Manufactured Whole Goods orders. Prioritize new customer orders against available inventory or future production to provide an optimal shipping date. Plan/configure truckloads and setups to optimize freight.

Manage and maintain whole positive shipping schedules for each manufacturing facility. Maintain accurate shipping dates in the customer Portal. Liaise with manufacturing plants to ensure future production aligns to the priority and needs of the customers.

Responsible for the execution, maintenance, and accuracy of all intercompany transactions that moving whole good inventory between companies/warehouses. low inventory management, seasonality factors, market trends, etc.).



Establishes processes and procedures for all order fulfillment activities, returns processing, and consumer contact including interacting with ERP system for all required tasks. Develop metrics and reports to monitor departmental performance including on-time delivery, avg lead time to ship, inventory stocking levels, and order backlog health.

Identify process improvement opportunities; present project plans, options, and recommendations to Executive level Management; Develops metrics and reports to monitor departmental performance and other Consumer Direct fulfillment activities, this would include on time delivery, stocking levels and shipment levels. Identify process improvement opportunities; present project plans, options, and recommendations to Executive level Management; Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

Retirement planning: Pension and RRSP programs to help you invest in your future.

📌 Customer Support Agent (Overnight Shift) (Moncton)
🏢 Brandt Tractor
📍 Moncton

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