Experienced Dental Administrator / Front Desk Receptionist

Location: Dental Practice Oakville or Burlington

Job Type: Full-Time / Part-Time

Experience: Minimum 2 years in a Canadian dental office

We are looking for a professional, experienced, and highly organized Dental Administrator / Front Desk Receptionist to join our growing dental practice in Oakville.

The ideal candidate is friendly, confident, detail-oriented, and experienced in managing daily dental office operations. We are seeking someone who can deliver exceptional patient service while efficiently handling appointments, insurance claims, treatment coordination, and administrative responsibilities.

Key Responsibilities

- Welcome patients and provide a professional, friendly experience.
- Manage appointment scheduling, confirmations, cancellations, and recalls.
- Answer phone calls, emails, and patient inquiries promptly and professionally.
- Process dental insurance claims, predeterminations, and payment submissions.
- Verify insurance coverage, explain benefits, and follow up on outstanding claims.
- Manage CDCP and other government dental programs.
- Present treatment plans, explain estimated costs, and coordinate appointments.
- Collect payments, process transactions, and manage patient accounts.
- Follow up with patients regarding unscheduled treatment and overdue recalls.
- Maintain accurate patient records and ensure confidentiality.
- Coordinate effectively with dentists, hygienists, and dental assistants.
- Support daily office operations and help maintain a productive schedule.

Qualifications & Requirements




- Minimum 2 years of dental administration experience in Canada (required).
- Experience with dental practice management software; Dentrix, Akitu experience is a robust asset.
- Strong knowledge of dental terminology, procedures, and treatment plans.
- Experience with CDAnet, dental insurance claims, and predeterminations.
- Familiarity with CDCP and Canadian dental insurance programs.
- Excellent communication, organizational, and multitasking skills.
- Strong customer service skills and a positive, professional attitude.
- Ability to work independently and effectively in a busy dental environment.
- Experience with treatment coordination and patient follow-ups is an asset.

What We Offer
- Competitive compensation based on experience and qualifications.
- Friendly, supportive, and professional work environment.
- Opportunity for long-term career growth.
- Modern dental practice with a patient-focused approach.
- Stable position within a growing dental team.

How to Apply If you are an experienced Dental Administrator who is passionate about patient care, organized, dependable, and motivated to contribute to a successful dental practice, we would love to hear from you.

Please apply through Indeed with your updated resume, highlighting your dental administration experience and the dental software you have used.

Only candidates with previous Canadian dental office administration experience will be considered.

Pay: $24.00-$28.00 per hour

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Dental Administrator / Front Desk (Oakville)
🏢 HORIZON PROPERTY
📍 Oakville