Company Description WaitWell is an intelligent queuing and booking platform that helps organizations reduce wait times, improve service efficiency, and enhance the on-site experience. Designed for high-traffic environments such as healthcare clinics, government offices, and higher education institutions, WaitWell replaces manual lineups with digital check-ins, real-time queue visibility, and automated customer updates. Customers can join virtual waitlists remotely, receive live status updates, and arrive just in time for service, minimizing overcrowding and frustration.

Teams gain real-time insight into queue performance and demand, supported by robust reporting, analytics, and AI-powered tools that enable data-driven decisions. As a scalable and secure solution, WaitWell modernizes front-desk operations, increases throughput, and improves overall customer satisfaction.

Role Description The Director, Board of Directors at WaitWell is a full-time, on-site role based in Calgary, AB. This director collaborates with fellow board members and executive leadership to set strategic direction, monitor organizational performance, and provide governance oversight aligned with WaitWell’s mission and growth objectives. Day-to-day responsibilities include participating in board and committee meetings, reviewing financial and operational reports, assessing risks and opportunities, and contributing to long-term planning around product innovation, market expansion, and stakeholder value.

The director engages with leadership on policy development, compliance,



and ethical standards, ensuring sound decision-making and accountability. The role also involves representing WaitWell to external stakeholders, providing mentorship to senior leaders, and supporting a culture of transparency, inclusion, and continuous improvement.

Qualifications

- Strategic leadership and governance skills, including experience in board roles, long-term planning, and oversight of organizational performance.
- Financial and analytical skills, such as interpreting financial statements, evaluating metrics and reports, and supporting data-driven decisions.
- Operational and technology understanding, ideally in SaaS, digital platforms, or customer experience solutions, with familiarity in scaling technology products.
- Risk management and compliance skills, including identifying key risks, ensuring appropriate controls, and supporting regulatory and ethical standards.
- Stakeholder engagement and communication skills, including the ability to collaborate with diverse board members, executives, and external partners.
- Experience in sectors such as healthcare, government, or higher education, or in high-traffic customer service environments, is highly beneficial.
- Prior board or senior executive experience with growth-stage organizations is preferred; relevant qualified designations (e.g., ICD.D or similar) are an asset.
- Commitment to diversity, equity, and inclusion, with the ability to foster an inclusive culture and consider diverse perspectives in decision-making.

📌 Director Board of Directors (Volunteer) (Calgary)
🏢 Calgary Royals Athletic Association
📍 Calgary