Director, Community Health, Quality and Standards

Registered Practical Nurse / Registered Nurse

Full time

Join Us in Supporting People, Strengthening Community

At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Why Join CCD?

At CCD we offer purposeful work, as every role contributes to supporting people and strengthening communities in a supportive environment where compassion drives everything we do. Aligned with our strategic plan, we practice client-centered care in all the work we do.

Reporting to the Vice President, Client Services, the Director, Community Health, Quality and Standards is responsible for providing strategic leadership, operational oversight, and continuous improvement to Community Care Durham’s Community Health Services portfolio. The Director provides leadership and support to managers and supervisors of the Personal Support Worker services, and Community Nursing programs, ensuring the delivery of high-quality, client-centered services that align with CCD’s mission, vision, values, and strategic priorities.

The Director leads CCD’s Quality and Standards framework, providing oversight of Accreditation, incident management, infection, prevention and control (IPAC), and regulatory requirements.

Responsibilities include but are not limited to:

- Serves as a leader in initiating change management for service provision in support of CCD’s Strategic Plan and Strategic Directions;
- Designs and evaluates clinical and community health services programs to align with the organization’s mission, vision, and funding requirements;
- Monitors MSAA targets, financial performance, and statistical reports, and develop strategies that respond to performance trends and objectives in collaboration with management;
- Provides guidance to managers to support the safe, effective, and efficient delivery of client care services with a focus on continuous quality improvements;




- Provides strategic oversight of PSW scheduling operations to ensure service delivery targets, client needs, and organizational objectives are achieved;
- Promotes a culture of quality, safety, accountability, and evidence-informed practices across Clinical and Community Health Services;
- Provides leadership and oversight of Community Care Durham's quality and standards initiatives, including the Incident Management System, Infection Prevention and Control (IPAC), and Clinical Practice Standards;
- Leads Accreditation Canada activities, including overseeing accreditation preparation and implementation of recommendations and quality improvement initiatives;
- Resolves performance management issues in coordination with Supervisor/Managers, and Human Capital;
- Promptly follows up with clients, care partners, and volunteers to address and resolve escalated complaints and concerns;
- Ensures programs comply with relevant laws, regulatory bodies, and organizational policies;
- Develops, implements, and monitors policies, procedures, and guidelines to support program effectiveness, quality, and safety;
- Participates as part of an on-call rotation to support continuity of service after hours;
- Represents CCD at various external collaborations as required within the role.

Qualifications required:

- Post secondary education in Nursing
- Registered Nurse (RN) or Registered Practical Nurse (RPN), in good standing (with no restrictions) with the College of Nurses of Ontario (CNO) is required
- Membership with Registered Nurse Association of Ontario (RNAO) or Registered Practical Nurses Association of Ontario (RPNAO) preferred
- Minimum five (5) years of experience in a healthcare setting, or community not-for-profit setting is required
- Minimum five (5) years of experience in a management role is required
- Knowledge of community health services, nursing practice, personal support services, and needs of vulnerable populations
- Knowledge of quality improvement,



accreditation, incident management, infection prevention and control (IPAC), and clinical practice standards
- Experience in program development and strategic planning
- Experience with client record management systems, electronic medical records, and statistical reporting
- Proven ability to manage budgets, analyze performance data, and achieve service, quality, and financial objectives
- Strong critical thinking skills, organizational and problem-solving kills
- Excellent written and verbal communication, interpersonal, and conflict resolution skills
- Proficient computer skills and experience using Microsoft Office (Word, Excel, Share Point, etc.)
- Committed to innovation and continuous quality improvement
- Able to provide leadership, support, and critical analysis in stressful and emotional situations
- Must have an Ontario driver’s “G” license, with access to a reliable vehicle
- Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition
- Clear Vulnerable Sector Police Check (within the past 6 months)
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

Compensation and Benefits: $105,000 - $115,000 annually;

- Four (4) weeks’ vacation per year of work (pro-rated to hours worked);
- Six (6) paid sick days per year of work (pro-rated to hours worked);
- Nine (9) paid (including stat) holidays;
- Three (3) float days (when eligible);
- Health, dental, life insurance, and pension benefits when eligible;
- Performance incentive eligibility up to 5% of annual salary when eligible
- Pay will be commensurate based on education and experience.

Vacancy Status: This posting is for an existing vacancy Please apply in writing referencing posting #2026-59 outlining qualifications and experience by 4:00pm on

Monday November 2, 2026, to

Human Resources, Community Care Durham email: [email protected]

Pay: $105,000.00-$115,000.00 per year

Benefits

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person

📌 Director, Community Health, Quality and Standards (Whitby)
🏢 Community Care Durham
📍 Whitby