The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue.

Inside Sales

Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly.

Inbound & Digital Communication: Promptly assist customers via phone, email, chat, and web orders; Accurately enter customer orders and ensure timely, precise processing.

Customer Experience: Deliver positive, solution-focused service across the entire sales process - from quote or order entry through delivery and follow-up, ensuring consistency across all communication channels.

Support for Outside Sales: Provide quotes, follow up on orders, communicate lead times, and help fulfill customer needs.

Account Maintenance: Proactively maintain existing customer relationships, ensuring solid ongoing business in addition to growth opportunities.

Outbound Calling: Participate in targeted outbound call projects to support team goals and customer re-engagement.



Pass along qualified leads to the appropriate hybrid or outside sales rep for follow-up. Maintain fluency in company products, procedures, and sales systems.

CRM Administration: Maintain up-to-date customer records in 360+, ensuring accurate data that supports scorecard measurements of customer experience, product knowledge, and account health. 1-3+ years of customer service or sales support experience. ~ Comfortable using phones, email, chat tools, and CRM systems. ~ Familiarity with sales order system and product offering. Accurate and dependable when handling data and orders. Self-motivated and driven by customer satisfaction and sales impact.

Our most successful team members are driven to deliver exceptional customer experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams! If you require any disability-related support, please let us know-we're happy to work with you to meet your accessibility needs.

📌 Executive Sales Consultant (REMOTE) (Edmonton)
🏢 Grimco,-Inc.-1
📍 Edmonton