Escape Manor, Ottawa's premier entertainment venue for escape rooms and darts reimagined , is looking for an experienced Manager to lead our Manor Lounge team.

The Manager will be responsible for many aspects of the business, including the overall in-house guest experience, reservation bookings made through our concierge, responsible alcohol service, inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.

KEY RESPONSIBILITIES / MANAGEMENT TASKS:

The Business

- Manage all aspects of the service floor operations alongside the General Manager
- Know your business and understand immersive entertainment trends and tastes
- Attend local networking events as necessary and develop community relationships
- Help foster the establishment of “Escape Manor” as a premiere entertainment brand in the city
- Understand budgets, forecasts and other operational targets
- Report out on targets and make recommendations as to best practices
- Lead by example and be a resource to all members of the team

People:
- Hire, train, and maintain an exceptional team (using HR files)
- Schedule employees and determine optimal staffing levels
- Create development plans for leaders and front-line staff
- Establish and execute ongoing performance management programs
- Work with the GM on recent menu ideas, staff incentives and monthly targets
- Manage labour costs in accordance with budget
- Develop a culture of service excellence and “cheerleading” to drive staff engagement

Facilities and Systems
- Keep the venue in pristine shape, including front and back of house areas
- Monitor and manage lounge, with oversight assistance in the escape room and axe-throwing areas
- Check washrooms,



storage and food service areas for cleanliness
- Maintain and continuously improve lounge activations in conjunction with our entertainment offerings
- Be an expert on brand standards, systems (POS, HR) and software and marketing tools
- Develop storage and inventory systems
- Ensure venue is fully stocked with all necessary supplies and backups

Food and Beverage Service
- Create and manage menus and F&B; offerings
- Work with vendor representatives to develop strong account relationships
- Run table checks and engage guests in lounge and axe throwing areas
- Implement responsible alcohol service protocol and culture
- Monitor bar and floor cleanliness and flow

Community Outreach and Digital Marketing
- Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locales and events conducive to our market
- Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated
- Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels

Guest Services and Other
- Daily review and response to site-specific customer correspondence (email, voicemail) through our front desk
- Pre-intro to any larger groups coming in that week
- Develop and distribute marketing collateral as appropriate
- Other management tasks as assigned or required from time to time

Job Types: Full-time, Permanent Pay: $21.00-$22.00 per hour

Benefits

- Discounted or free food
- Store discount

Experience:
- Hospitality: 4 years (preferred)
- Restaurant management: 3 years (preferred)

Language:
- French (preferred)

Licence/Certification:
- Smart Serve (required)

Work Location: In person

📌 Floor Manager (Ottawa)
🏢 Escape Manor
📍 Ottawa