The iconic Mayfield Dinner Theatre is located in the DoubleTree by Hilton West Edmonton. We are looking for an AWESOME Food & Beverage Supervisor for our Mayfield Dinner Theatre Operations Team!

Overview

Lead with energy and professionalism, guiding your team to deliver flawless service that enhances every guest’s dining and theatre experience. As Dinner Theatre Supervisor, you will oversee daily operations on the floor, ensuring that servers, bussers, and hosts provide seamless, welcoming service. You will lead by example, fostering teamwork, handling guest concerns, and supporting management in achieving both service and financial goals. By setting the tone for excellence, you help create an atmosphere where staff feel motivated and guests feel valued.

What You’ll Do

- Supervise and coordinate the activities of servers, bussers, and hosts to ensure smooth operations.
- Lead pre-shift meetings to review menus, promotions, and service standards.
- Support servers with guest orders, upselling, and POS transactions when needed.
- Monitor the dining room and theatre for cleanliness, readiness, and service consistency.
- Respond promptly to guest inquiries and resolve concerns with professionalism.
- Coach, train, and provide feedback to staff, fostering engagement and accountability.
- Assist with scheduling, shift coverage, and performance management.
- Ensure compliance with liquor laws, health regulations, and hotel standards.
- Collaborate with management to meet financial goals and minimize waste or breakage.
- Perform additional duties and projects as assigned by leadership.

What You Bring

- Strong leadership, communication, and interpersonal skills.
- Proven supervisory or lead server experience in a hospitality or theatre setting.
- Ability to motivate a diverse team in a fast-paced environment.
- Knowledge of food, beverages, and upselling techniques.
- ProServe certification required.
- Food Safety Certificate required.




- Xn POS knowledge an asset.

Working Conditions

- Hands-on role requiring extended periods of standing, walking, bending, and lifting up to 40 lbs.
- Must be flexible to work evenings, weekends, and holidays according to performance schedules.
- Active presence required in both dining and theatre spaces.

What We Offer

- Opportunities for leadership growth within SilverBirch Hotels & Resorts.
- A supportive team culture focused on guest satisfaction and teamwork.
- Training and ongoing development for hospitality leadership.
- Competitive wages, gratuities, and employee benefits including hotel discounts.

Living Our Values As part of SilverBirch Hotels & Resorts, we live by our core values:

Engagement – Quality – Performance – Growth – Integrity

NOTE

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton.

You will not be eligible from compensation or advantages from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Job Types: Permanent, Full-time

Pay: $22.85 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):
- This position will include mostly late evenings and of course weekends. We also have brunch performances every Sunday and every other Wednesday morning. Are you available to work during these shifts?

Experience:
- Food & Beverage: 3 years (preferred)
- Supervisory: 1 year (preferred)

Licence/Certification:
- ProServe (preferred)

Work Location: In person

📌 Food & Beverage Supervisor - Mayfield Dinner Theatre (Edmonton)
🏢 DoubleTree by Hilton
📍 Edmonton