Nature and Scope

The Front Desk Administrator is the first point of contact for Thorpe Recovery Centre and is responsible for the day-to-day operation of the reception area. This role provides administrative support to staff and ensures a professional, organized, and welcoming environment for clients, visitors, and the public.

Key responsibilities include managing incoming calls and inquiries, supporting client intake and documentation, maintaining records, and assisting with general administrative tasks. The position also supports the operation of the reception area and canteen as required. The Front Desk Administrator must maintain confidentiality, use sound judgment when handling sensitive information, and communicate effectively with clients, staff, and external contacts. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities and Duties

Reception

- Maintain professional reception etiquette.
- Monitor front desk and answer telephones.
- Direct inquiries to appropriate department.
- Monitor and order stock/inventory levels of products available for sale in the canteen.
- Process client and visitor purchases by use of operating a cash register and performs end of day checks and balances.
- Monitor building traffic.
- Create staff business cards.
- Track and maintain copier inventory, service calls and copy count.
- Manage incoming and outgoing mail as well as faxes.
- Monitor and maintain office supply inventory and ordering.
- Monitor and maintain visitor/client sign out sheets.




- Maintain an organized and tidy workstation.
- Present a positive and professional image of TRC to all visitors, suppliers, and other persons.

Residential Client Administration

- Assist and monitor clients with various requests such as:

o Incoming/outgoing client mail o Canteen food tracking o General inquiries
- Assist with intake and discharge/walk within capabilities.

Assist Management

- Provide confidential senior administrative and office management support as required.
- Provide accurate word-processing support by composing and/or editing a variety of documents; this may include highly confidential correspondence, memoranda, contracts and proposals.
- Aide in communications both internally and externally.
- All other duties as required.

Qualifications, Experience and Skills

- Post secondary education in the area of Office Administration, Administrative support role (asset).
- Demonstrated ability to deal with on-going change.
- Exceptional professionalism and customer/client service skills.
- Astute attention to detail.
- Proficient with Microsoft Office (Outlook, Word, Excel, Power Point);
- Resourceful and flexible.
- Excellent organizational, time management, and communication skills.
- Works well independently and as part of a team.
- Will be required to obtain a Criminal record Check with Vulnerable sector check upon hiring and every 2 years of employment.
- All employees are required to complete Naloxone training, along with other mandatory trainings, within their first three months of employment

📌 Front Desk Administrator- Casual (Blackfoot)
🏢 Thorpe Recovery Centre
📍 Blackfoot