Urban Distilleries combines small-batch spirits, creative cocktails and welcoming hospitality in downtown Kelowna. Our venue includes a retail store, lobby tasting bar, patio and Shakers speakeasy lounge, offering cocktail-paired dinners, workshops and private events.

The Role

Lead our front of house team, bar program, retail store and tasting bar. This hands-on management role combines guest service, bartending, sales, staff development and operational oversight. Lead by example to deliver memorable experiences and showcase Urban Distilleries’ spirits and accessories.

Key Responsibilities

Drive Sales

- Grow retail, tasting bar, lounge and event sales through guest engagement, staff coaching and recommendations.
- Grow Shakers Cocktail Club membership by promoting benefits, encouraging sign-ups and building member relationships.
- Set sales goals with ownership, track results and promote products, workshops and private bookings.

Team Leadership & Guest Service
- Recruit, train, schedule and coach front of house staff with ownership.
- Lead service, coordinate with the kitchen and resolve guest concerns.
- Balance staffing across retail, tastings, dining and events while maintaining welcoming spaces and service standards.

Retail Store & Tasting Bar
- Oversee retail and tasting operations delivered by front of house staff.
- Conduct tastings and train staff in spirit knowledge, recommendations and accessory sales.
- Merchandise shelves, replenish stock and maintain displays,



pricing and signage.
- Coordinate seasonal promotions, gift packages and product launches.

Bar Program & Events
- Develop cocktails featuring Urban Distilleries’ spirits and seasonal ingredients.
- Maintain recipes, preparation procedures, portion controls and presentation standards.
- Train bartenders and oversee preparation, cleanliness and equipment care.
- Lead workshops and coordinate private events and cocktail-paired dinners.

Business & Operations
- Manage inventory, approved ordering and tasting product usage.
- Monitor sales, beverage costs, labour and waste.
- Oversee POS accuracy, cash handling, closing reports and operational checklists.
- Uphold company policies and applicable liquor service, food safety and workplace safety requirements.

Qualifications
- Hospitality leadership experience, strong bartending skills and confidence conducting tastings and selling spirits.
- Experience with staff training, scheduling, merchandising and inventory.
- Knowledge of beverage costing, labour management, POS systems and cash reconciliation.
- Strong organization, communication and guest service skills.
- Current Serving It Right certification; availability for evenings, weekends and events.
- Workshop or private event experience is an asset.

Job Type: Part-time Pay: $25.00-$30.00 per hour

Advantages

- Discounted or free food

Experience:
- bartending: 4 years (preferred)

Work Location: In person

📌 Front of House Manager & Head Bartender (Kelowna)
🏢 Urban Distilleries u0026 Winery
📍 Kelowna