Join the team at Post Hotel & Spa as a Guest Services Agent, delivering exceptional customer service in beautiful Lake Louise. Be the ambassador of hospitality and create memorable guest experiences each day.

As a vital part of our front desk team, you will welcome guests, manage check-ins, and handle inquiries efficiently. Your communication and organizational skills will ensure guest satisfaction, as you address needs and resolve issues. This role requires you to be detail-oriented, able to multitask, and maintain professionalism at all times.

Key Responsibilities

- Welcome guests and manage an efficient check-in process
- Address guest requests through various communication channels
- Resolve guest complaints courteously and efficiently




- Provide information on local attractions and hotel services
- Process billing accurately and handle cash-out reports

Requirements:
- Solid interpersonal and communication skills
- Experience in customer service or hospitality preferred
- Ability to multitask and stay organized
- Experience with Opera PMS and Microsoft Office is beneficial
- Ability to lift up to 50 pounds as needed

Deliver outstanding service and create unforgettable experiences for guests at Post Hotel & Spa surrounded by the beauty of Banff National Park.

📌 Guest Services Agent at Post Hotel (Lake Louise)
🏢 Post Hotel u0026
📍 Lake Louise