NORM’S PLUMBING, HEATING & AIR CONDITIONING

Residential HVAC Service & Installation Technician

Join a family-owned team that has been serving Mid Vancouver Island since 1971.

- $40–$50+/hr Based on experience
- 100% Employer-paid health & dental
- Company van Provided and stocked

Since 1971 Third-generation family owned A GREAT PLACE TO BUILD YOUR CAREER At Norm’s, we believe outstanding service starts with great people. We’re a locally owned, family-run company based in Nanaimo, and our owners work alongside the team every day. You won’t be a number here. You’ll be a respected member of a close-knit crew that backs each other up and takes pride in doing things right.

We’re looking for an experienced HVAC technician who wants more than just a paycheque: a company that values its people, invests in their success, and gives them the tools to do their best work.

WHY TECHNICIANS CHOOSE NORM’S

- Family-owned, community-rooted. Serving Nanaimo, Parksville, Ladysmith and surrounding communities for over 50 years.
- Supportive team culture. Teamwork, respect and open communication are part of how we work, from the field to the office.
- Contemporary tools and equipment. Mobile software for job notes, invoicing and payments, and a company vehicle to get the job done.
- Room to grow. Ongoing training and development, plus real opportunities for advancement.
- Meaningful work. Help homeowners improve their comfort and safety, and earn their trust along the way.
- Benefits that look after you and your family. Fully employer-paid extended health and dental, RRSP matching, disability and life insurance, and more.

ABOUT THE ROLE As a Residential HVAC Service & Installation Technician, you’ll diagnose, repair,



maintain and install residential heating and cooling systems while delivering an exceptional customer experience. Expect a hands-on role that blends technical problem-solving with honest, clear communication in customers’ homes.

What you’ll work on

- Heat pumps
- Air conditioners
- Ductless mini-split systems
- Gas furnaces and fireplaces
- HVAC equipment installs and system replacements

What you’ll do day to day
- Diagnose and troubleshoot equipment issues
- Explain findings and recommendations to homeowners
- Complete job notes, invoices and payments on mobile software
- Keep your service vehicle clean, organized and fully stocked
- Support apprentices and contribute to a positive team

WHAT TO EXPECT AT NORM’S
- Customer-facing work. You’ll be in people’s homes every day. Professionalism, clear communication and a tidy job site matter as much as technical skill.
- Independence with backup. You’ll run your own service calls, with a team of dispatch, office and fellow technicians behind you.
- A mix of service and installation. Repairs, maintenance and troubleshooting alongside equipment installs and replacements.
- Accountability. We’re dependable and organized, we take ownership of our work, and we leave every home better than we found it.
- Mentorship. You’ll help develop apprentices, and we’ll help develop you.

WHAT WE OFFER
- Pay: $40–$50+ per hour, based on experience




- Overtime: opportunities available
- Vehicle: company vehicle
- Health & dental: 100% employer-paid extended coverage
- RRSP: employer matching
- Protection: disability and life insurance
- Time off: paid vacation
- Virtual healthcare: access included
- Wellness: $500 annual health & wellness fund
- Growth: ongoing training and development

WHO YOU ARE

Qualifications

- Minimum 3 years of residential HVAC experience
- Gas B ticket and/or RACM certification
- Valid Class 5 driver’s licence with a clean abstract
- Strong diagnostic and troubleshooting skills
- Excellent customer service and communication
- Works well independently and as part of a team

What we value
- Professional and customer-focused
- Dependable and accountable
- Organized and detail-oriented
- Positive attitude and strong work ethic
- Motivated to learn and grow with Norm’s

OUR VALUES Respect Development Community Teamwork Neat, Clean & Organized

Our purpose is simple: to exceed home service expectations and enhance the lives of the members of our community. That applies to our customers and to the people who work here.

Ready to join the Norm’s family?

If you’re an experienced HVAC technician looking for a company that values its people and invests in their success, we’d love to hear from you.

Norm’s Plumbing, Heating & Air Conditioning | 1940 Boxwood Road, Nanaimo, BC

Pay: $42.00-$70.00 per hour

Expected hours: 40.0 per week

Benefits

- Company car
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Work Location: In person

📌 HVAC Technician (Nanaimo)
🏢 Norm's Mobile Service
📍 Nanaimo