Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. To see our fill list of Team Member Benefits please visit our career site: : Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Full Time Permanent Is this a current vacancy?

Compensation: CAD $ 44622-59094/ Yr.

The Public

Space (EVS) Supervisor is responsible for overseeing the daily operations of the Environmental Services team to ensure a clean, safe, and welcoming environment throughout all public areas of the casino and resort property. This role supervises EVS team members, coordinates cleaning activities, monitors quality standards, and ensures compliance with health, safety, and regulatory requirements. The Supervisor plays a key role in supporting an exceptional guest experience by maintaining the highest standards of cleanliness across gaming floors, restaurants, entertainment venues, lobbies, washrooms, and other public spaces.

Accountable for your staff, assisting with hiring, training, evaluations, recognition and development. Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently. Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.

Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions. Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience. Creates a culture of accountability through quality control metrics for Public Space performance.

Responsible for quality, consistency, and presentation of all products delivered to guests. Assure all safety policies and procedures are followed.



To attend training and meeting as and when required. To report to duty punctually and to maintain a high standard of personal appearance and hygiene.

Lives the Brand Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization Able to motivate, train and guide others to meet performance objectives Must be able to work varying shifts and time schedules as needed QUALIFICATIONS EDUCATION, EXPERIENCE: Supervisory experience in a related field of one(1) or more years Working knowledge of computer software packages is an asset May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Duties and responsibilities are typically performed in a highly regulated and controlled workplace, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock

International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

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🏢 064 Hard Rock Ottawa Employee Services
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