Immigration Case Manager / Immigration Assistant

Ravens Immigration

Hourly Wage: CAD $20–$22, based on experience and qualifications

Ravens Immigration is seeking an experienced and detail-oriented Immigration Case Manager / Immigration Assistant to support a broad range of Canadian temporary residence and permanent residence applications.

The successful candidate will coordinate assigned files from initial document collection through application preparation, final review, and follow-up, working closely with our Regulated Canadian Immigration Consultants (RCICs). This role is ideal for someone who takes pride in preparing accurate applications, communicating clearly with clients, and keeping files organized and on schedule.

Core Responsibilities

Application Preparation and Case Management

- Prepare and coordinate Canadian immigration applications, including:
- Study permits, extensions, and restoration of status.
- Work permits, spousal open work permits, post-graduation work permits, and extensions.
- Visitor visas, Super Visas, and visitor records.
- Express Entry and Provincial Nominee Program applications.
- Spousal sponsorship and other family sponsorship applications.
- Permanent resident cards, Permanent Resident Travel Documents, and other related applications.
- Collect and review supporting documents for completeness, accuracy, and consistency.
- Identify missing information, documentation gaps, and concerns requiring consultant assessment.
- Complete application forms and draft supporting letters, submissions, and correspondence for consultant review.
- Organize application packages for final review and authorized submission.
- Monitor application progress,



track deadlines, and coordinate responses to additional document requests.
- Assist with visa applications for other countries as assigned.

Client Communication and Coordination

- Act as the main administrative point of contact for assigned clients.
- Provide explicit document checklists and explain application preparation steps and requirements.
- Follow up promptly to obtain outstanding documents and information.
- Keep clients informed of application updates, appointments, and upcoming deadlines.
- Refer eligibility questions, immigration advice, and complex case concerns to the supervising RCIC.
- Maintain accurate communication records and handle client information with professionalism and discretion.

Administrative and Consultant Support

- Enter and verify client information across forms, internal systems, and application portals.
- Prepare retainer agreements, consent forms, and representative forms.
- Organize, name, scan, merge, compress, and upload documents according to submission requirements.
- Coordinate instructions for biometrics, medical examinations, passport submissions, and appointments, where applicable.
- Maintain organized digital and physical files, document checklists, deadline trackers, and status reports.




- Coordinate priorities and file handovers with consultants and team members.
- Assist with scheduling, inquiries, and general office administration.
- Follow the firm’s procedures for file review, confidentiality, and quality control.

Required Qualifications

Education and Experience

- Diploma or bachelor’s degree.
- Minimum 1 year of direct experience in immigration case processing or application preparation.
- Hands-on experience preparing Canadian temporary residence and permanent residence applications.
- Familiarity with supporting documentation, application forms, and online submission portals.
- Experience preparing visa applications for other countries is an asset.

Skills and Competencies

- Strong document preparation, typing, and data-entry skills.
- Proficiency in Microsoft Word, Excel, Outlook, PDF editing tools, and online application portals.
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to manage multiple files and competing deadlines.
- Careful attention to detail when reviewing forms and supporting documents.
- Ability to work independently on assigned tasks and collaborate effectively with colleagues.
- Sound judgment in recognizing matters that require consultant review.
- A strong commitment to confidentiality, professionalism, and responsive client service.

Compensation CAD $20–$22 per hour, based on experience and qualifications.

Work Authorization

Candidates must be legally authorized to work in Canada.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Work Location: In person

📌 Immigration Case Manager (Surrey)
🏢 Ravens immigration
📍 Surrey