We are looking for an individual who has experience working as an IT consultant who can bring their positive attitude and passion to help others. This will be a contract position to start. Join us as an IT Consulting Support Supervisor.

Bring your technical expertise to ensure our client base gets exceptional IT support and your supervisor skills to help ensure our internal systems are being handled. There is opportunity to continue on with our group in the future. You will work on network and IT support tickets for our clients with daily IT issues. You need to live in London or St.

Thomas, Ontario. You will have 3 to 4 years work experience solving network related support tickets. You will be exceptional at building current relationships with clients and meticulous with details. You understand the importance of having a good tech relationship with clients.

Do not apply unless you have the consulting spirit drive and entrepreneurial spirit. We need someone with passion and drive to do IT right. This position involves working from home to provide remote support while assuring internal processes are followed daily.

You would need access to a car and phone of your own. If you thrive on problem-solving, enjoy helping others navigate computer issues, and are eager to help our team, please reach out for more details.

- Provide technical support to end-users across various platforms, including Windows ensuring quick resolution of hardware, software, and network issues.
- Monitor computer systems, peripherals, and hardware components to maintain optimal performance and efficiency. This includes supporting smart phones.
- Strong email knowledge is required with Exchange (Microsoft 365); including use of Microsoft Outlook.
- Troubleshoot network connectivity problems related to LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other networking components.




- Support the maintenance of IT infrastructure by monitoring systems using our RMM software and help desk ticketing system.
- Collaborate and help team members resolve issues related to computer networking, operating systems and Microsoft 365 problems as required.
- Communicate clearly over the phone and in written format with the team to ensure internal systems and processes are followed while being able to explain technical solutions effectively.

- Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting; including servers.
- Strong familiarity with Windows 11 and administration of Microsoft 365 Office is required.
- Some experience supporting computer networks, LAN configurations, VPNs, firewalls, and general IT infrastructure components.
- Proficiency with email protocols and troubleshooting with Outlook, MFA and phones is required.
- Exceptionally friendly patient customer service experience is needed.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently. Must have highly organized abilities to ensure all daily tasks are performed and documented.
- Some security software work is preferred with past experience dealing with endpoint software and firewall concepts.
- Excellent documentation skills and english skills are required.

Your shift will be Monday to Friday during the regular working day. Only those selected for interviews will be contacted. Pay: From $22.00 per hour

Benefits

- Casual dress
- Discounted or free food
- Store discount
- Work from home

Application question(s):
- Do you live in London, Ontario?
- Do you have a car to use for this job?
- Do you have a smart phone and computer to use with this job?
- Do you have experience working with SharePoint and WordPress?

Experience:
- IT support: 3 years (required)

Language:
- English (required)

Licence/Certification:
- Do you hold a MCSE designation with proof? (preferred)

Work Location: Hybrid remote in London, ON N5Y 2R7

📌 IT Consulting - You must live in London, Ontario
🏢 Blue Sky IT Strategies
📍 London