Location: Toronto, ON, Canada

Date Posted: Oct 16, 2026

About Alvarez & Marsal

Alvarez & Marsal (A&M;) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M; is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth.

Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M;'s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.;

The Team The position of IT Field Services Support Specialist will be based in the New York office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base.

A candidate for employment must demonstrate both great customer service and team work. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.

How you will contribute

- Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
- Analyze, diagnose, document, resolve and escalate reported issues and outages
- Assist other depts within IT; engineering/operation with infrastructure applications/hardware
- Configure, install, and troubleshoot laptops/mobile devices/printers
- Respond to all user support inquiries globally including primary office location

Support and troubleshooting include supporting: MS Office 2016 - O365 suites, Commvault, (Cisco Products: AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Intune Remote (remote support), Intune (device management),



Autopilot (imaging/deployment), SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, network printer support.

Qualifications

- College background in the technology field preferred
- 3-5 years of support role experience in help desk environment or tech support services (preferable)
- Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
- Proven background with customer service and able to handle stressful/time-sensitive situations
- Telephone customer service experience required
- Fundamental understanding of PC hardware/software and connectivity components
- Experience with Windows 11 Operating Systems, Mac OSX experience preferred
- Knowledge of MS Exchange, Active Directory, SharePoint
- Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
- Basic understanding of ITIL based structure
- Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
- Previous experience with an incident management/tracking system required
- Some weekend and afterhours support required, as well as light travel potentially

Your journey at A&M; At A&M;, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building current skills, while direct access to senior leaders provides mentorship and real-time coaching along the way.

We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.

The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M; offers a discretionary bonus program which is based on a number of factors,



including individual and firm performance. Please ask your recruiter for details.

This posting is for a newly created position.

A&M; is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at [email protected] and we would be pleased to assist you.

Culture & Values

At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M; policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M; policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M; will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

📌 IT Field Services Support (Toronto)
🏢 Alvarez u0026 Marsal
📍 Toronto