About the Caribbean Canadian Association of Waterloo Region The Caribbean Canadian Association of Waterloo Region (CCAWR) is a community-based charitable organization committed to empowering Caribbean and Black communities through culturally responsive programs, advocacy, education, and community engagement. We are dedicated to advancing equity, inclusion, and social well-being while fostering opportunities for individuals and families to thrive.

Position Summary The Part-Time IT Manager is responsible for overseeing the technology infrastructure, digital platforms, information security, and IT operations of the Caribbean Canadian Association of Waterloo Region (CCAWR). This role ensures that the organization's technology resources are reliable, secure, cost-effective, and aligned with its strategic priorities, community programs, fundraising initiatives, events, and administrative operations. Working collaboratively with the Board of Directors, organizational leadership and staff, the IT Manager will provide practical technology solutions that strengthen operational efficiency, support digital engagement, improve information management, and enhance the organization's ability to deliver programs and services to the Caribbean Canadian community and the broader Waterloo Region.

The successful candidate will bring a proactive, solutions-oriented approach to technology management, with the ability to identify opportunities for digital improvement while working within the resource constraints of a community-based nonprofit organization.

Key Responsibilities

IT Infrastructure and Systems Management

- Oversee the organization's technology infrastructure, including computers, software, email systems, internet connectivity, and related digital tools.
- Manage user accounts, system access, software licensing, and technology permissions.
- Ensure organizational technology systems are maintained, updated, and functioning effectively.
- Provide technical support and troubleshooting for staff and Board members.
- Coordinate technology installations, upgrades, repairs and vendor support as required.
- Develop and maintain an inventory of organizational hardware, software, subscriptions, and technology assets.

Digital Platforms and Website Management

- Oversee the maintenance, functionality, and security of the CCAWR website and associated digital platforms.
- Coordinate website updates to reflect organizational news, community programs, events, sponsorship opportunities, membership information, and fundraising campaigns.
- Support the effective use of online registration, donation, ticketing, and payment platforms.
- Collaborate with communications and marketing personnel to ensure digital platforms support the organization's branding and public engagement objectives.
- Identify opportunities to improve the accessibility, usability, and overall effectiveness of the organization's digital presence.
- Provide technical support for virtual meetings, webinars, online workshops, and hybrid events.

Cybersecurity, Privacy, and Data Protection

- Implement practical safeguards to protect organizational information, digital assets, and confidential records.
- Establish and maintain appropriate access controls, password management practices, multifactor authentication, and secure data storage.
- Coordinate routine software updates, security monitoring, data backups, and recovery procedures.
- Support compliance with applicable privacy and data protection requirements, including requirements relevant to the handling of membership records, donor information, employee information, and scholarship applications.
- Develop and maintain basic IT security, acceptable-use, and data management procedures.
- Educate staff, Board members, and volunteers on cybersecurity awareness, phishing prevention, secure file sharing, and responsible technology use.
- Escalate significant security incidents, suspected data breaches, and system vulnerabilities to organizational leadership and appropriate technical specialists.

IT Strategy and Operational Improvement

- Assess the organization's current technology needs and recommend practical, scalable solutions.




- Develop an annual IT work plan identifying priorities, maintenance requirements, system improvements, and anticipated expenditures.
- Recommend technology solutions that improve collaboration, document management, workflow efficiency, and communication across the organization.
- Support the implementation of appropriate cloud-based collaboration and productivity tools.
- Identify opportunities to automate routine administrative processes and reduce duplication of effort.
- Evaluate emerging technologies, including artificial intelligence tools, where they may improve productivity and service delivery, subject to privacy, security, and organizational approval.
- Establish procedures for technology onboarding and offboarding when staff, Board members, or volunteers join or leave the organization.

Event and Program Technology Support

- Provide technology planning and support for CCAWR's community events, fundraising activities, educational programs, workshops, and public engagement initiatives.
- Coordinate technical requirements for presentations, audiovisual equipment, internet access, registration systems, livestreaming, and virtual participation, as applicable.
- Support the technology needs of major events, including award ceremonies, cultural celebrations, fundraising brunches, and community outreach activities.
- Work with event coordinators and program leads to identify technical requirements in advance and minimize disruptions.
- Coordinate external IT or audiovisual vendors when specialized technical services are required.

Vendor and Budget Management

- Monitor IT-related expenditures and recommend cost-effective purchasing and subscription decisions.
- Maintain an inventory of software renewals, licences, service agreements, and technology-related contracts.
- Obtain quotations and assess vendors based on service quality, security, reliability, and affordability.
- Coordinate external IT service providers and monitor the delivery of contracted services.
- Recommend opportunities to consolidate subscriptions, eliminate unnecessary expenses, and maximize available resources.
- Provide periodic updates to organizational leadership regarding IT expenses, risks, operational needs, and planned improvements.

Documentation, Training, and Reporting

- Develop and maintain IT procedures, system documentation, asset inventories, and technology records.
- Prepare simple user guides and provide orientation or training on organizational systems and digital tools.
- Maintain records of technical issues, system maintenance, security updates, and outstanding technology needs.
- Provide regular updates to organizational leadership on key activities, emerging risks, and recommended actions.
- Promote responsible, consistent, and effective use of technology throughout the organization.

Other The IT Manager may be required to undertake additional duties and responsibilities as reasonably assigned by CCAWR’s designated leadership, provided such duties are consistent with the nature, scope and level of the position and support the organization’s operational needs, strategic priorities and overall objectives.

Qualifications and Experience

Education and Experience

- Post-secondary education in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline; equivalent practical experience will be considered.
- Three to five years of relevant experience in IT administration, systems management, technical support, or a related field.
- Experience supporting a nonprofit, charitable organization, small business, or volunteer-driven organization is an asset.
- Experience managing websites, cloud-based platforms, digital collaboration tools, and IT vendors.




- Demonstrated knowledge of cybersecurity fundamentals, data protection, access management, and backup procedures.
- Experience supporting event technology, online registration systems, and digital fundraising platforms is an asset.
- Experience managing multiple priorities in a collaborative environment.
- Experience working with Caribbean, Black, multicultural, newcomer, or community-serving organizations is considered a strong asset.

Core Competencies The successful candidate will demonstrate:

- Technical proficiency: Ability to troubleshoot technology issues and manage a range of digital systems.
- Strategic thinking: Ability to align technology decisions with organizational objectives and available resources.
- Cybersecurity awareness: Commitment to protecting organizational data and reducing technology-related risks.
- Problem-solving: Ability to assess issues, identify root causes, and implement practical solutions.
- Communication and collaboration: Ability to explain technical concepts clearly to individuals with varying levels of technology proficiency.
- Organization and accountability: Strong documentation, prioritization, and follow-through.
- Adaptability: Ability to work effectively in a dynamic nonprofit environment with changing operational and event-related needs.
- Resourcefulness: Ability to deliver reliable technology services while maintaining cost-conscious practices.
- Confidentiality and professionalism: Sound judgment when handling sensitive organizational, donor, member, and personnel information.

Compensation: The hourly salary for this role will be between $40 and $50 per hour and will be commensurate with experience and qualifications. Key — this is an independent contractor position.

You will not be an employee of the Caribbean Canadian Association of Waterloo Region. You will be engaged as an independent contractor, responsible for remitting your own taxes.

Why Join CCAWR?

Joining CCAWR means becoming part of an organization dedicated to strengthening communities and creating lasting social impact. We offer the opportunity to contribute your expertise in a collaborative, mission-driven environment where your work directly supports programs that make a meaningful difference in the lives of individuals and families across Waterloo Region.

Equity, Diversity and Inclusion Statement The Caribbean Canadian Association of Waterloo Region (CCAWR) is committed to building an inclusive, equitable, and diverse workplace that reflects the communities we serve. We believe that diversity of lived experience, perspectives, identities, and backgrounds strengthens our organization and enhances our ability to achieve our mission.

We welcome and encourage applications from members of equity-deserving communities, including individuals who identify as Black, Caribbean, African, Indigenous, racialized, persons with disabilities, members of 2SLGBTQIA+ communities, women, newcomers to Canada, and individuals from other historically underrepresented groups.

CCAWR is committed to providing an accessible and inclusive recruitment process. Accommodations are available at every stage of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to let us know so that appropriate arrangements can be made.

We are committed to employment equity and recognize that skills, knowledge, and experience can be gained through a variety of professional, educational, volunteer, and lived experiences. If your experience does not align perfectly with every qualification listed, but you believe you can contribute meaningfully to our team and mission, we encourage you to apply.

How to Apply

Interested candidates are invited to submit a cover letter and résumé to [email protected] outlining their qualifications and experience no later than Friday, October 23rd, 2026

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Pay: $35.00-$40.00 per hour

Expected hours: 8.0 – 10.0 per week

Work Location: Hybrid remote in Kitchener, ON N2G 1A3

📌 IT Manager- Independent Contractor (Kitchener)
🏢 Caribbean Canadian Association of Waterloo Region
📍 Kitchener