NUMIS is seeking a service oriented and dedicated IT Support Specialist to join our small but expanding team! The ideal candidate will be responsible for providing technical support and assistance to our employees and will play a crucial role in maintaining our computer systems and networks, ensuring smooth operations within the organization.

This is a part time role Monday to Friday during daytime working hours based in Vancouver but there may be possibilities of travelling to our other offices in Western Canada.

Responsibilities:

- Set up new and existing laptops with all necessary software and Microsoft 365 for new hires in a timely and efficient manner
- Provide desktop support to all employees by troubleshooting problems, setting up, configuring and updating 365 accounts and other software
- Prioritize and resolve employee issues in a timely and efficient manner
- Install, upgrade and troubleshoot software applications as required on all equipment
- Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly
- Maintain inventory log and systems of all laptops and working equipment within the company and track when updates are required
- Manage software like TeamViewer, perform maintenance tasks, troubleshoot field systems, and evaluate new system implementations.
- Perform routine preventative maintenance to avoid system outages and failures
- Maintain computer network, system, and hardware documentation for employees to reference
- Train colleagues on how to effectively use computer systems and components
- Support with the IT support and installation of our Software including Caseware, Quickbooks, Karbon, Adobe, and MIcrosoft
- Support our offices located in Vancouver, Kelowna, and Alberta. Travel to remote offices in Canada may be required




- Work on ad hoc projects as directed by the Partners to help advance Security systems and cloud storage backup

Knowledge, qualifications and abilities

- Completion of a two-year diploma or degree program in computer systems technology preferred; experience with IT support with accounting firm is preferred
- 1+ years experience in a technical support role with a heavy focus on Microsoft 365
- Excellent computing and troubleshooting skills;
- Excellent English verbal and written communication skills; with the ability to explain technical problems in transparent easy to understand terms
- Strong time management and ability work productively with minimal supervision
- Ability to demonstrate empathy to clients under pressure

About the Company At NUMIS, we take pride in simplifying processes for our clients. We provide assurance, accounting, tax, and consulting services tailored to Canadian businesses and individuals. Originally founded in Vancouver, BC, we have since expanded with additional offices in Kelowna, Cobble Hill, and Airdrie, and continue to grow.

NUMIS CPAs is dedicated to fostering a workplace that is free from discrimination and harassment. We expect all members of the NUMIS community to actively contribute to an environment where everyone feels included and is treated with the respect and dignity they deserve. Our decisions regarding hiring, compensation, training, performance evaluations, and terminations are made fairly, ensuring equal opportunities for all qualified candidates and employees.

We continually examine our unconscious biases and take responsibility for creating an inclusive environment where every employee and candidate feels welcomed.

Job Type: Part-time

Pay: $25.00-$30.00 per hour

Experience

- IT support: 1 year (preferred)
- Microsoft 365 (Sharepoint, Teams, etc): 1 year (preferred)
- Cloud Management: 1 year (preferred)

Work Location: In person

📌 IT Support Specialist (Vancouver)
🏢 NUMIS Chartered Professional Accountants
📍 Vancouver