- Sardine is rapidly acquiring new customers and executing on an ambitious roadmap

- As we scale, we’re building a world-class team to support and grow our most strategic customer relationships across fraud, payments, and compliance

- This Key Account Manager role is focused on owning a small portfolio of high-value accounts and serving as a trusted strategic partner to those customers

- You will be responsible for driving customer value, strengthening relationships across multiple stakeholders, and identifying opportunities to deepen partnership and long-term growth

- You’ll work cross-functionally with teams across Sardine, including risk analytics, data science, integrations, product, and customer-facing teams, to help customers solve complex fraud, risk, compliance, and payments challenges and get the most out of Sardine’s platform

- Be the primary point of contact for our customers, attending to day-to-day and ‘big picture’ problems and opportunities and helping maximize the customer’s ROI in Sardine

- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers

- Translate complex product and technology problems into easy and actionable solutions. Be able to manage the solution process both internally and externally

- Speak knowledgeably and advise on best practices relating to fraud and compliance

- Build, monitor, and communicate KPIs to clients

- Provide strategic analysis and critical thinking as we plan long-term expansion





- Work with Sardine’s risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Benefits

- 4% matching in 401k

- One-time stipend to set up a home office — desk, monitors, etc

- Unlimited access to an expert financial advisory

- Generous equity compensation

- Annual fitness allowance
- Company-wide offsites, the last one was at Miami

- 100% of health insurance, dental, and vision coverage for employees and 50% for dependents

- Unlimited paid time off and minimum 2 weeks/year of mandatory vacation

- Work from anywhere: Remote-first Culture

- MacBook Pro delivered to your door

- Monthly meal stipend- 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API’s

- You’re capable of translating complex strategies into actionable processes and outcomes

- You constantly think about ways to improve processes

- Proficiency in using business intelligence tools

- Previous customer-facing experience, preferably with a technical product

- 5+ years of domain experience in compliance, fintech, or AML/KYC

- You’re a natural at building relationships and collaborating with others

- Exceptional project management skills with the ability to synthesize all inputs and balance the needs of multiple stakeholders

- Strong presentation skills for both virtual and in-person meetings with various stakeholders

- Your analytical skills are second to none; you excel at number crunching and drawing insights

- You love making customers more efficient as much as we do!

📌 Key Account Manager (Canada)
🏢 Sardine
📍 Canada