Starting Rate: $18.75 / hour

Employment Status: PT

Location: Muse Cannabis 505 – Highgate The Role

Muse Cannabis Co. is looking for a Keyholder who loves connecting with people, sharing cannabis knowledge, and helping create an exceptional guest experience.

As a Keyholder, you’ll be a trusted on-shift leader — supporting guests, guiding your teammates, solving problems, and keeping the store running smoothly. You’ll lead by example and help create the warm, personalized, concierge-style experience Muse is known for.

If you’re ready to take on more responsibility while continuing to learn and grow, this could be a great next step.

What You’ll Do

- Create a warm, personalized experience for every guest.
- Listen first and help guests discover products that are right for them — never push.
- Lead by example and provide direction and support during your shift.
- Help teammates build their cannabis knowledge and confidence with guests.
- Support store sales goals while keeping the guest experience at the centre.
- Handle guest questions and concerns with professionalism and compassion.
- Complete opening and closing duties, including cash management.
- Keep the store organized, well-merchandised, and looking its best.
- Follow cannabis regulations and store procedures.
- Support training and onboarding of recent team members.
- Step up, solve problems,



and keep things moving when you’re leading the shift.

What You Bring

- 2+ years of retail, hospitality, or customer-facing experience.
- Previous Keyholder or leadership experience is an asset.
- A genuine interest in cannabis and ongoing product education.
- A warm, approachable style and a natural ability to connect with people.
- Strong customer service and sales instincts without the hard sell.
- You’re dependable, confident taking the lead, and calm when things get busy.
- Strong communication and problem-solving skills.
- Ability to obtain the required provincial cannabis certification.
- Flexible availability, including evenings and weekends.
- Ability to stand for extended periods and lift up to 20 lbs.
- Successful completion of a pre-employment criminal record check.

Why Muse?

At Muse, we offer high-quality cannabis through a premium concierge experience — with knowledgeable people who listen, educate, and help guests make informed choices.

- A people-first, community-minded culture.
- Ongoing cannabis education and development.
- Opportunities to build your leadership skills and grow.
- Employee incentives and social events.
- A team that values humility, compassion, and supporting one another.

Love cannabis, people, and creating memorable experiences? We’d love to meet you.

📌 Keyholder (Burnaby)
🏢 Muse Cannabis
📍 Burnaby