Medical Admin / Patient Care Coordinator

Body First Wellness Centre | Scarborough & North York, Toronto, ON

Full-Time | 35–40 hours/week | In Person

About Us

Body First Wellness Centre is a multidisciplinary clinic dedicated to promoting health and wellness through personalized rehabilitative and fitness services. With locations in Scarborough and North York, we’re looking for a motivated, compassionate, and detail-oriented Medical Admin / Patient Care Coordinator to join our growing team.

Role Overview

As our Medical Admin / Patient Care Coordinator, you’ll be the first point of contact for our patients and the link between the front desk, our practitioners, and management. You’ll handle medical administration, bookings, patient inquiries, billing and insurance, and help keep the clinic running smoothly and looking its best. If you’re passionate about patient care, have a strong eye for detail, and thrive in a fast-paced, team-focused setting, we’d love to hear from you.

Key Responsibilities

Medical Administration & Patient Records

- Maintain and organize patient records with a high level of accuracy and confidentiality, in line with privacy legislation (PHIPA)
- Regularly update and review patient files and treatment documentation
- Ensure timely completion of electronic intake and consent forms in JaneApp
- Process physician referrals, medical documents, and requests for records
- Prepare and send correspondence to physicians, insurers, and other healthcare providers

Patient Care & Customer Service

- Greet and assist patients with a warm, professional attitude
- Book and rebook appointments in line with patient treatment plans




- Handle inbound and outbound calls, emails, and messages for inquiries, appointments, and follow-ups
- Coordinate patient care between practitioners and the front desk

Billing & Insurance

- Process insurance claims, including direct billing, and verify patient coverage
- Assist with WSIB and MVA claim documentation and follow-ups
- Resolve billing inquiries professionally
- Generate and reconcile daily financial reports
- Ensure all transactions are processed and closed at the end of each shift

Clinic Operations & Maintenance
- Open and close the clinic as scheduled
- Prepare treatment rooms and maintain supplies
- Keep reception, treatment rooms, and shared spaces clean and organized
- Wash, fold, and stock towels for practitioners, and organize and restock linen sheets from our linen service

Marketing Support

- Assist with in-clinic promotions and marketing initiatives
- Encourage patients to share feedback and leave online reviews

Requirements

- Front desk experience in a clinic or healthcare setting (required)
- Post-secondary education (required); Medical Office Administration diploma or certificate (preferred)
- 1 year of experience as a Medical Administrative Assistant/ MOA (preferred)
- Knowledge of medical terminology and patient confidentiality practices




- Experience with JaneApp or other EMR/clinic management software (an asset)
- Experience with insurance billing, WSIB, or MVA claims (an asset)
- Strong organizational, communication, and customer service skills
- Friendly, empathetic, and able to multitask in a busy environment
- Weekend availability is a must

Schedule We’re open 7 days a week, including statutory holidays. You’ll be scheduled 2 days off per week, with a mix of day and evening shifts, including weekends.

- Opening shifts start at 7:00 AM (first appointments from 7:45 AM to 8:15 AM)
- Closing shifts run until around 9:00 PM and may run slightly later depending on closing tasks

Hours & Compensation

- Training (first 2 weeks): 15–20 hours/week at $18.50/hour
- After training: Once you’re working independently, you’ll be eligible for 35–40 hours/week at $20.00/hour. If you already have the relevant skills and experience, you may start at $20.00/hour right away
- After 3-month probation: Eligible for Extended Health Care benefits, with potential for a pay increase based on the skills you bring to the team

Benefits

- Extended Health Care (after probation)
- On-site parking
- Supportive, multidisciplinary team environment

Locations

- Scarborough: 4865 Sheppard Ave E
- North York: 2040 Sheppard Ave E, Suite A201

How to Apply Send your resume to [email protected]. Only qualified candidates will be contacted for interviews. We look forward to hearing from you!

Pay: $20.00 per hour

Expected hours: 35.0 – 40.0 per week

Advantages

- Extended health care
- On-site parking

Work Location: In person

📌 Medical Admin / Patient Care Coordinator (North York)
🏢 Body First Wellness Centre
📍 North York